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Field Solutions Engineer - Public Sector

Company: Shi International Corp.
Location: Austin
Posted on: June 9, 2021

Job Description:

Job Summary

The Field Solutions Engineer (FSE) will work as a technologygeneralist working with larger customers and engaging in face to face meetings. The FSE and will uncover and develop opportunities by building strong relationships with the customer. The Field Solutions engineer will consult on data center, edge, core, cloud, security, collaboration and services and will understand how that technology enables business. The Solutions Engineer will report to a Solutions Director or a Regional Solutions Manager. This position is a remote position however may be required to report to the Austin, Tx location as required for business needs as determined by SHI management.

About Us

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website:

What SHI Can Offer:

  • World Class Facility includes on site gyms and cafeterias
  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
  • Work in an up-beat, creative, and fun environment
  • Benefits including medical, vision, dental, 401K, and flexible spending


Includes but not limited to:

  • Responsible for the Solution Practice sales quota in their territory/pod
  • Take ownership of the sales pipeline for Solution Practice opportunities by engaging where appropriate, following up with prospects to discover, defend and acquire new business
  • Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration and Services business in existing accounts
  • Collaborate, develop and execute strategy for top prospects with the sales team to discover, grow and acquire new business
  • Ongoing training and Learning to understand the company services offerings in all solution practice areas by attending company training and expanding knowledge though self-study
  • Collaborate and engage with multiple layers of contacts within an organization, including but not limited to CIO, IT Directors, CTO, Application Managers, etc
  • Collaborate with sales teams and drive the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision making criteria, and closing
  • Builds the region/territory based on strategic account planning done in collaboration with the account executive and extended team
  • Demonstrates leadership to ensure that the company's recommended solutions are comprehensive, achieve customer expectations and meet customer business needs and planning
  • Build strong relationships and trust with the technical decision maker, executive stake holders and own the technical side of customer relationships
  • Focused on delivering a world class customer experience according to company standards.
  • Develop relationships with Local Technology Community (MFG's and SI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's on-going needs
  • Educate and develop sales teams on technical selling, product training, services and technology trends by taking advantage of office hours, setting up formal training and relationship building
  • Educate customers with product training and positioning technical solution sales cycle management
  • Engage in regular one on one meeting with manager and time with team ensuring value prop, resource usage, opportunity development and visibility to Data Center, Cloud, Network, Security, Collaboration and Services business (Corp / District / Rep)


  • Bachelor's degree or Equivalent work experience
  • Proficient with Microsoft Office Products Visio, PowerPoint, Excel, Word
  • 2 years + Experience working in complex Data Center sales opportunities
  • Minimum 3 years Previous IT Administrator/Management experience desired
  • Experience supporting Enterprise, SLED and Higher Education organizations desired
  • Advanced knowledge of servers, storage, networking, virtualization, cloud and unified communication and collaboration regarding their impact on the business
  • Knowledge of Converged Infrastructure of servers, storage, networking and virtualization regarding their impact on the business
  • Deep Familiarity with the RFP process and possess a winning record
  • Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, mirroring, active/standby, active/active, clustering)
  • Strong knowledge of Virtualization technologies, Hypervisors, server and desktop virtualization (i.e. VMware, Hyper-V, Citrix, VDI)
  • Expertise in mainstream technologies to include: Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure and AWS
  • Experience with Public and Private Cloud Solutions



Required Skills

  • Possess a real passion for technology
  • Outstanding written and verbal communication
  • Able to build relationships with customers
  • Proactive mindset
  • Excellent negotiation skills
  • Excellent Presentation Skills
  • Ability to work effectively, add value as a team member and assume a leadership role for the team.
  • Ability to train and disseminate information within an Area or Operation.
  • Ability to resolve and close complex technical and selling situations
  • Ability to work effectively within all levels of an organization, both internally and externally
  • Ability to work both individually and in a team environment
  • Must be results driven with a strong sense of urgency
  • Attention to detail, organization, and follow up skills are critical
  • Initiative to research and resolve problems with a positive attitude
  • Exceptional time management
  • Strong documentation skills to include system/network diagrams and presentations
  • Highly organized

Unique Requirements

  • Travel to client locations required up to 75%
  • Extended hours are required to complete some special projects

Additional Information

  • FLSA Status: Exempt

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Keywords: Shi International Corp., Austin , Field Solutions Engineer - Public Sector, Other , Austin, Texas

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