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Customer Service/Call Center

Company: CoreLogic
Location: Austin
Posted on: June 9, 2021

Job Description:

Job SummaryJoin our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose to innovate and create solutions that solve our clients toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset our people!Job Description:Job DutiesInterfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.Creates and maintains logs, reports, records and files.Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.May interface with offshore call center to answer questions on process or specialized situations.May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.Performs other duties as assigned, such as special projects.Job Qualification:Education, Experience, Knowledge and SkillsHigh school diploma or equivalentTypically requires 2+ years related experience (college education may count for related experience)Requires general knowledge of the organization, products and customer service activitiesProficient MS Office skillsGood verbal and written communication skillsGood customer service skillsBasic math skillsAbility to work under pressure and remain flexible to changing schedules and demandsAbility to understand, respond and resolve a wide range of customer issuesCoreLogic's Diversity Commitment:?CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyones uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package.? We are better together when we support and recognize our differences. ?EOE AA M/F/Veteran/Disability:?CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.??Please apply on our website for consideration.?Privacy Policy - Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Austin , Customer Service/Call Center, Other , Austin, Texas

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