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Service Specialist

Company: Convergint Technologies
Location: Austin
Posted on: June 9, 2021

Job Description:

Location
Austin, TX (On-Premises)

Primary Office
Austin
10535 Boyer Blvd.
Suite 300
Austin, TX 78758
United States

Duration
Full Time

Desired Education
High School / GED

Desired Experience
5-7 Years
Minimum of three years of previous, relevant field service experience required.




Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation.



Responsibilities
Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects. Performs other duties and responsibilities as requested or required.



Skills
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.




Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.




Solid programming skills and proven ability to troubleshoot problems and look for solutions.




Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).




Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).



Desired Certification
AMAG
Avigilon
Axis
Bosch
DMP
Genetec
Honeywell
Lenel
Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
Milestone
S2
Software House

Keywords: Convergint Technologies, Austin , Service Specialist, Other , Austin, Texas

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