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Call Taker

Company: Peak Performers
Location: Austin
Posted on: June 9, 2021

Job Description:

Job Description Do you have experience working in a high-volume call center? Are you seeking a job that could lead to permanent employment with the State of Texas? If you answered yes to these questions, Peak Performers may have an opportunity for you! We have partnered with a Texas State Agency to recruit for a Call Center Representative (CSR) in Austin, Texas. The Position: Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Requirements: Answer high volume incoming calls (100/day) in a professional manner. Assist incoming calls regarding Vital Statistics requirement/ordering of Vital Records. Send an email to the appropriate program area when a customer needs further update with the status of request. Provide accurate information to customers. Update the AAA Board received from staff in Vital Statistics and update management. Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet. Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software including Microsoft Office applications such as Microsoft Word, Excel and Outlook. Enters information into databases, processes letters to customers, and performs other general clerical services. Reviews and routes mail and other correspondence. Researches information. Prepares, interprets, and disseminates information concerning agency programs and procedures. Receives and processes applications and payments for state services. Creates and maintains activity logs, files, and reports on services. Interprets and explains rules, regulations, policies, and procedures. May train others. Performs related work as assigned. Expectations: Ability to respond to public inquiries in a timely manner. Ability to implement administrative procedures and to evaluate their effectiveness. Ability to interpret rules, regulations, policies, and procedures. Ability to communicate effectively. Ability to compose correspondence utilizing Texas Vital Statistics terminology, and standard business English. Ability to lift, pull, carry, or push up to 12 pounds Ability to stand for long periods of time. Ability to communicate on the telephone and in person in a clear, effective and diplomatic manner. Project term : Through February 2022 (May Extend) Compensation : $18.00/hour Work Location: Austin, TX 78758 Work Schedule : Monday through Friday, 8:00AM to 5:00PM What's it like to work for Peak Performers? Qualified applicants with chronic medical conditions and/or disabilities receive job preference. Our clients can hire you at any time - with no fee! We want you to get hired. We pay weekly through direct deposit. We offer ACA compliant health insurance at 60 days. In business since 1994, our relationships span 27 years and thousands of job placements. All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee- based recruitment services. #peakperformers Company Description Peak Performers is the staffing and recruiting firm of choice for contract positions within the Texas public sector and government agencies. For more information about what makes our employment experience unique, please visit our website:

Keywords: Peak Performers, Austin , Call Taker, Other , Austin, Texas

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