Customer Care Specialist

Company: Integral Care
Location: Austin
Posted on: June 9, 2021

Job Description:

Customer Care Specialist Job Number: 21-245-11424 Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care! Employee Benefits: Medical, Dental and Vision insurance Generous vacation/ holiday/ sick leave Life and Short-term/Long-term Disability Insurance Employee Assistance Program (EAP) 403(b) retirement account 401(a) employer contribution retirement account Gold's gym membership discount Mileage reimbursement Customer Care Specialist Job Summary: Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will provide information about Integral Care services, provide community referrals, schedule and cancel appointments, and link callers with the appropriate service providers. The Customer Care specialist will perform updates and verification of insurance coverage and will facilitate the initial request of payment for services to be rendered. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. This position works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, schools, and MCO's. The Customer Care Representative works under the direct supervision of the Customer Care Program Manager Customer Care Specialist Education: Required: High School Diploma or GED equivalent Preferred: Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Customer Care Specialist License: Required: Current and valid driver's license and a clean driving record. Customer Care Specialist Experience: Preferred: Experience working with reimbursement Bilingual fluency in Spanish Hours: Full-time; Monday-Friday, 8:00am-5:00pm. Salary : $16.27 an hour. Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age. For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

Keywords: Integral Care, Austin , Customer Care Specialist, Other , Austin, Texas