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Customer Service Representative

Company: Ferguson
Location: Austin
Posted on: June 9, 2021

Job Description:

Job Description:

Customer Service Representative

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Join our team today.

Ferguson is currently seeking the right individual to fill an immediate need for a Customer Service. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Responsibilities

As a Customer Service Representative, you will:

  • Assist customers on the showroom floor
  • Strive to increase knowledge of entire product offering
  • Support efforts of Outside Sales Associates
  • Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met.
  • Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
  • Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements

  • A college degree, or working towards a degree is preferred for this position, but comparable industry knowledge and experience would also be considered.
  • A successful associate will be goal oriented, self-motivated and able to meet deadlines, build relationships and enjoy a team atmosphere.
  • Excellent communication, time management and organizational skills
  • Pleasant personality for phone/in-person sales
  • Ambition to succeed
  • General computer skills
  • Self-Motivator
  • Ability to multi-task
  • Enthusiasm, courtesy and articulation
  • Ability to learn quickly
  • Service minded, aggressive and congenial
  • Customer service experience

Benefits

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection and retirement savings. Ferguson offers a competitive benefits package which includes: medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!

  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Keywords: Ferguson, Austin , Customer Service Representative, Other , Austin, Texas

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