You will be responsible for evaluating requests, scheduling
trades to complete work, expedite repairs and ensure homeowner
+ Conduct homeowner walk-throughs, acquainting homeowner with
operation of appliances, heating/cooling systems, maintenance of
+ Coordinate with the Construction Department staff and
contractors in the completion of walk-through repairs within five
+ Schedule and supervise subcontractor repairs in homes after
delivery to homeowner.
+ Schedule inspections with homeowners, assess routine warranty
claims and follow through to completion all service requests within
seven (7) days.
+ Provide accurate and timely information to Customer Care
Manager on progress and scopes of work.
+ Maintain positive homeowner relations, provide homeowner with
knowledgeable, timely and professional service.
+ Evaluate subcontractor and product performance and provide
ongoing information to Manager as it relates to quality of
workmanship and materials.
+ Participate in emergency on call rotation service
+ Keep accurate service request logs and documentation of all
+ Participate and attend department meetings.
+ High School Diploma or equivalent required.
+ Associates degree or equivalent preferred.
+ 3 years residential customer care or construction field
+ Valid driver's license and a good driving record
+ Working knowledge of new technology such as iPads
+ Excellent verbal and written communication skills
Posting Job Title: Customer Care Representative
Posting Location: Austin, Texas
External Company Name: Lennar Homes
External Company URL: http://www.Lennar.com/
Region/Company: Hutton Region