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Customer Care Representative

Company: The CalAtlantic Group
Location: Austin
Posted on: June 9, 2021

Job Description:

You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB

+ Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

+ Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

+ Schedule and supervise subcontractor repairs in homes after delivery to homeowner.

+ Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

+ Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

+ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

+ Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.

+ Participate in emergency on call rotation service schedule.

+ Keep accurate service request logs and documentation of all work performed.

+ Participate and attend department meetings.

+ High School Diploma or equivalent required.

+ Associates degree or equivalent preferred.

+ 3 years residential customer care or construction field

+ Valid driver's license and a good driving record

+ Working knowledge of new technology such as iPads

+ Excellent verbal and written communication skills

Posting Job Title: Customer Care Representative

ID: 2021-17011

Posting Location: Austin, Texas

External Company Name: Lennar Homes

External Company URL:

Telecommute: No

Region/Company: Hutton Region

Keywords: The CalAtlantic Group, Austin , Customer Care Representative, Other , Austin, Texas

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