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Account Specialist

Company: HotSchedules
Location: Austin
Posted on: June 9, 2021

Job Description:

The New Tech for Restaurant and HospitalityFourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We're no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.Responsibility as an Account Specialist. The Account Specialist is a technical support position responsible for being the direct point of contact for enterprise customers on the Macromatix product for all technical support, product configurations and support related training needs.The Account Specialist will establish strong customer relationships by executing an unparalleled level of service through all customer interactions. This position requires the ability to manage several accounts simultaneously, become a technical product expert and escalate product issues for immediate resolution. Documenting the customer progression for all internal departments is a vital element of this position and requires strong verbal and written communication skills.You are:A customer service leader with a keen ability to solve technical problems. You pride yourself in being accountable for timely responses, unparalleled customer service skills and accessibility! You facilitate; you have the ability to support the daily needs of customers over multiple product offerings, schedule, train and deploy product upgrades with keen focus. Above all, you have a strong team attitude, are well spoken, outgoing, dependable, and flexible and your customers love you!Desired Skills and Experience:The ability to successfully support the daily needs of assigned enterprise customers including troubleshooting the front end application's user interface, writing and executing SQL scripts, working on a server manager, etc.Support multiple product offerings if applicableSchedule, host and facilitate client training for administrators regarding the support of the productCommunicate client requirements and/or schedules to internal staff in a timely and executable manner in order to promote optimum cost efficiency and a smooth deployment of HS productsEstablish documentation to track customer progress, customer cases and escalation issues in the internal databaseFacilitate customer support and communication between the Customer Care team and the dedicated Customer Success Manager to ensure all parties are aware of the status of major issues or configuration changesDeliver an unparalleled level of customer service to all HS accounts by building rapport with clients, meeting their expectations and following up to completion on all issuesQualifications:At least 2 years Customer Service experience requiredKnowledge in SQL Server Database TechnologyBasic understanding of Visual Studio and ASP.NET language is a plusExperience using JIRAPrior experience with any HotSchedules product is a plusProficient in Microsoft Office Products including Outlook, Excel, Word and PowerPointAble to multitask while working independently and efficiently to meet given deadlinesAbility to respond in a prompt, timely manner to all incoming communication (cases, telephone calls and emails)Be self-motivated, detail-oriented, and organizedExcellent communication skills (oral & written)Strong presentation skillsMust have a strong team attitude, be well spoken, outgoing, dependable, and flexibleTyping proficiency: 40-60 wpmOur StoryIn July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world's largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes-from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."We are an Equal Opportunity EmployerAll qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status. Associated topics: assistant, customer support, desk, edi, help desk, information technology help desk, support, system support, technical support specialist, troubleshoot

Keywords: HotSchedules, Austin , Account Specialist, Other , Austin, Texas

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