Customer Service Representative

Company: WizeHire
Location: Dripping Springs
Posted on: June 9, 2021

Job Description:

Packit GourmetThe Customer Service Representative will be responsible for performing a variety of customer service support responsibilities, including preparing and shipping customer purchases, interfacing with customers over the phone and via email, entering and/or updating customer orders in the company's electronic system, tracking and updating customer orders and performing other customer support functions. The ideal candidate has previous experience in order fulfillment and is qualified to provide an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply!In addition to a competitive hourly wage, full-time, permanent employees are eligible to earn up to 15 days of Paid Time Off per year on top of recognized paid company holidays. We also offer a Wellbeing Contribution of up to $200 per month and matching 401(k) contributions for eligible employees!ResponsibilitiesOrganizing, packing, and shipping customer and wholesalers' orders while ensuring accuracy and timeliness of company shipments; including proactively tracking company shipments to ensure on-time deliveryEfficiently preparing products for sale including labeling, bagging, sealing, and date stampingAnswering incoming calls, and politely interfacing with customers over the phone and via emailListening to customers' feedback and working with management to resolve customer problemsConsulting with other departments, the management team, and third-party delivery service personnel to expedite or trace missing or delayed shipmentsCompiling information and preparing various reports for managementMaintaining and cleaning an assigned work areaPerforming other duties as assignedQualifications Must possess exemplary interpersonal skills, communication skills, and active listening skills High school diploma, G.E.D. or equivalent Experience working in a customer-oriented atmosphere Training or work experience in a related field of related products a plusFamiliarity with ShipStation and UPS WorldShip a plusOrganized with an ability to prioritize work dutiesCompensation $13 - $15 hourly About Packit GourmetPackit Gourmet is a small, family-run backpacking food manufacturer with a lively working atmosphere. We create 40+ just-add-water adventure meals that accompany our customers into the backcountry and beyond. Our goal is to provide an easily prepared meal boasting outstanding flavors to each of our customers to enable a well-rounded and complete outdoor experience.

Keywords: WizeHire, Austin , Customer Service Representative, Other , Dripping Springs, Texas