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Care Coordinator

Company: Travis County
Location: Austin
Posted on: June 9, 2021

Job Description:

Job Summary

The Children's Partnership is committed to creating a supportive environment that recognizes diversity, equity and cultural competency as key components to the services provided. The position offers opportunities to develop professional skills related to trauma-informed services, evidence-based practices and children's mental health while making a difference in the lives of children and families. The experience required for the position may be lived experience and/or professional, including paid and unpaid positions.

This position is a Care Coordinator for The Children's Partnership (TCP). The Care Coordinator provides in home services to families by developing child and family teams and facilitating team meetings for children and their families who have complex behavioral health challenges. The care coordinator is responsible for the development and implementation of a plan of care by working collaboratively with the community, child/youth and family in a strengths-based, team-approach utilizing the Wraparound process. The purpose of the position is to support the stabilization of the child/youth so they can safely remain in their home, school and community. This position requires a high level of collaboration with various systems including schools, child welfare, juvenile justice and mental health. Care Coordinator must be flexible, creative, able to work varied hours, and comfortable working in families' homes. Care Coordinator will be expected to function well with crisis situations, those that have experienced trauma, have limited resources, and have challenges in functioning in every day settings. The position is trained as a wrap facilitator through National Wraparound Implementation Center (NWIC) and is expected to maintain fidelity to the model.

Determines applicants' eligibility for a variety of social services available and/or provides other social services related to crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance. Refers clients to clinical and social service provider resources. May serve as lead worker over subordinate social services staff.


This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

  • Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. May make home visits on an "as needed" basis for clients unable to come to the service site.
  • Provides basic needs counseling and problem-solving assistance or case managementservices for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention.
  • Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
  • Assists in contract development and monitoring.
  • Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.
  • May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.
  • May assist clients in obtaining vocational and employment services.
  • May recruit, train and function as lead over volunteers and staff.
  • Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Preferred qualifications:

Minimum of 2 years of experience in providing intensive in home services and supports.

Minimum of 2 years' experience facilitating and coordinating meetings on behalf of individuals (children, youth, adults and/or their families)

Minimum of 2 years' experience collaborating with community partners or other stakeholders, such as schools, Juvenile Justice, and Child Protective Services.

Minimum of 2 years' experience in working with children, adults and families where there are mental health challenges present.

Minimum of 2 years' experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Policies, practices, procedures and terminology of assigned function.
  • Local social services, organizations and programs and the resources available.
  • Federal, State and Local program laws and requirements.
  • Modern office practices, procedures and methods.
  • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
  • May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

  • Providing assistance to clients.
  • Interviewing techniques.
  • Problem-solving and decision-making.
  • Referring clients to appropriate social services organizations and programs.
  • Math computation.
  • Operating a variety of modern office equipment, including a computer.
  • Both verbal and written communication.

Ability to:

  • Deal effectively with persons experiencing crises and economic stress.
  • Work effectively and courteously under high-pressure circumstances.
  • Prepare accurate and complete records and reports.
  • Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
  • Manage time well and meet timelines.
  • Communicate effectively.
  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Hours: 8:00 AM to 5:00 PM

Flexible schedule including early mornings, evenings and occasionally weekends to accommodate the availability of the children, youth and their families served by the position.

Department: Health &Human Services

Location: 5325 Airport Blvd, Austin

Criminal, Driving, Education & Employment Background Check Required

Keywords: Travis County, Austin , Care Coordinator, Other , Austin, Texas

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