The Children's Partnership is committed to creating a supportive
environment that recognizes diversity, equity and cultural
competency as key components to the services provided. The position
offers opportunities to develop professional skills related to
trauma-informed services, evidence-based practices and children's
mental health while making a difference in the lives of children
and families. The experience required for the position may be lived
experience and/or professional, including paid and unpaid
This position is a Care Coordinator for The Children's
Partnership (TCP). The Care Coordinator provides in home services
to families by developing child and family teams and facilitating
team meetings for children and their families who have complex
behavioral health challenges. The care coordinator is responsible
for the development and implementation of a plan of care by working
collaboratively with the community, child/youth and family in a
strengths-based, team-approach utilizing the Wraparound process.
The purpose of the position is to support the stabilization of the
child/youth so they can safely remain in their home, school and
community. This position requires a high level of collaboration
with various systems including schools, child welfare, juvenile
justice and mental health. Care Coordinator must be flexible,
creative, able to work varied hours, and comfortable working in
families' homes. Care Coordinator will be expected to function well
with crisis situations, those that have experienced trauma, have
limited resources, and have challenges in functioning in every day
settings. The position is trained as a wrap facilitator through
National Wraparound Implementation Center (NWIC) and is expected to
maintain fidelity to the model.
Determines applicants' eligibility for a variety of social
services available and/or provides other social services related to
crisis intervention and short-term case management. Interviews
clients, collects and completes required eligibility documentation,
determines eligibility for social services assistance and monitors
client progress and usage of assistance. Refers clients to clinical
and social service provider resources. May serve as lead worker
over subordinate social services staff.
This is a job classification within the Social Services job
family. This classification is distinguished from other social
services classes due to the eligibility-related functions and
short-term case management for various clients. This classification
interviews clients and collects eligibility documentation to
determine appropriate social services assistance and monitors
client progress and usage of assistance. Duties also include
problem-solving assistance and functioning as an advocate on behalf
of the client. This classification may require a flexible work
schedule in order to meet the needs of the department.
Duties and Responsibilities
- Interviews clients, collects and completes required
documentation and determines eligibility for assistance based upon
a variety of service regulations and procedures. May make home
visits on an "as needed" basis for clients unable to come to the
- Provides basic needs counseling and problem-solving assistance
or case managementservices for clients. Conducts assessment of
client needs. Develops casework/service plans, monitors progress
and follow-up. Provides social services related to crisis
- Coordinates with other service agencies, organizations, and
vendors to provide appropriate services and information for clients
as well as referrals. Serves as an advocate on behalf of client.
Makes appropriate referrals to other social service, education,
and/or health agencies as needed. Interprets eligibility
requirements, policy and procedures to clients, other agencies,
vendors and governmental entities.
- Assists in contract development and monitoring.
- Plans, organizes and participates in special projects,
including outreach efforts, public speaking and special activities
for client. Provides education and training to
- May provide short and long-term case management, crisis
intervention and service coordination to ensure maximum
self-sufficiency and non-institutional living. May provide
short-term independent living skills assistance and training.
- May assist clients in obtaining vocational and employment
- May recruit, train and function as lead over volunteers and
- Performs other job-related duties as assigned.
Education and Experience:
Bachelor's degree in one of the Social or Behavioral Sciences
AND two (2) years experience in social services related work;
Any combination of education and experience that has been
achieved and is equivalent to the stated education and experience
and required knowledge, skills, and abilities sufficient to
successfully perform the duties and responsibilities of this
Licenses, Registrations, Certifications, or Special
Valid Texas Driver's License.
Minimum of 2 years of experience in providing intensive in home
services and supports.
Minimum of 2 years' experience facilitating and coordinating
meetings on behalf of individuals (children, youth, adults and/or
Minimum of 2 years' experience collaborating with community
partners or other stakeholders, such as schools, Juvenile Justice,
and Child Protective Services.
Minimum of 2 years' experience in working with children, adults
and families where there are mental health challenges present.
Minimum of 2 years' experience working directly with people from
diverse racial, ethnic, and socioeconomic backgrounds.
Knowledge, Skills, and Abilities:
- Policies, practices, procedures and terminology of assigned
- Local social services, organizations and programs and the
- Federal, State and Local program laws and requirements.
- Modern office practices, procedures and methods.
- Computer equipment to include word processing, spreadsheets,
databases and a variety of software packages.
- May be required to develop knowledge of and adhere to federal
and state laws requiring the confidential handling of certain
- Providing assistance to clients.
- Interviewing techniques.
- Problem-solving and decision-making.
- Referring clients to appropriate social services organizations
- Math computation.
- Operating a variety of modern office equipment, including a
- Both verbal and written communication.
- Deal effectively with persons experiencing crises and economic
- Work effectively and courteously under high-pressure
- Prepare accurate and complete records and reports.
- Demonstrate consistent, sound, and mature judgment in the
effective and efficient use of human and financial resources.
- Manage time well and meet timelines.
- Communicate effectively.
- Establish and maintain effective working relationships with
departmental clientele, representatives of outside agencies, other
County employees and officials, community outreach and other
organizations, clinical and other social service providers, and the
Work Environment & Other Information
Physical requirements include the ability to lift/carry up to 25
pounds occasionally, visual acuity, speech and hearing, hand and
eye coordination and manual dexterity necessary to operate a
computer and office equipment. Subject to standing, sitting,
walking, climbing stairs, bending, stooping, crouching, kneeling,
pushing, pulling, reaching, twisting, balancing, repetitive motion,
driving, client/customer contact, and squatting to perform the
This job description is intended to be generic in nature. It is
not necessarily an exhaustive list of all duties and
responsibilities. The essential duties, functions and
responsibilities and overtime eligibility may vary based on the
specific tasks assigned to the position.
Hours: 8:00 AM to 5:00 PM
Flexible schedule including early mornings, evenings and
occasionally weekends to accommodate the availability of the
children, youth and their families served by the position.
Department: Health &Human Services
Location: 5325 Airport Blvd, Austin
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