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Teller- North Guadalupe

Company: University Federal Credit Union
Location: Austin
Posted on: June 9, 2021

Job Description:

About the JobAs a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues.About UFCUAs Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here.Essential Functions of the JobMember ExperienceGreet membersMaintain branch appearanceExplain basic products and servicesIdentify product needsAnswer member questionsResolve member issuesAccount MaintenanceConduct system navigation on various computer systemsProcess address, phone number, and email changesProcess check re-ordersEstablish direct depositAssist with online and mobile bankingCompliancePerforms other duties as assigned.Adhere to all company policies, procedures and business ethics codes.Complete required regulatory training as assigned.Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.Conduct TransactionsProcess transactions, mail deposits, night drop, and cash advancesGrant access to safe deposit boxScan transit and on-us checksValidate accuracy and process member checksPlace and communicate check holdsPrint documents, including statements, temporary checks, and direct deposit formsKnowledge, Skills and AbilitiesAbility to effectively build relationships, establish rapport, and diplomatically communicate informationEffective active listening skillsStrong verbal, interpersonal, and written communication skillsAbility to be adaptable and work in a fast-paced environmentAbility to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issuesStrong attention to detailStrong organizational and time management skillsAbility to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a "what can I do to help?" attitudeProficient in Microsoft OfficeAbility to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verificationRequired QualificationsHigh School Diploma or GEDMinimum of six (6) months of Teller or cash handling experienceMinimum of six (6) months of customer service experienceBachelor's Degree in Business or Finance-related field may substitute for experience requirementsMinimum of six (6) months working in a team environmentPreferred QualificationsEnglish/Spanish bilingualBachelor's DegreeCredit Union experienceGeneral knowledge of applicable financial industry regulationsMilitary experienceHoursMonday through Friday from 7am to 7pm and Saturday from 9am to 2pm.About This Career OpportunityWe're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team!#INDUFCU

Keywords: University Federal Credit Union, Austin , Teller- North Guadalupe, Other , Austin, Texas

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