Remote - Customer Service Representative
Posted on: June 9, 2021
Role/Title: Customer Service Representative
Location: Austin TX / Remote
Expected Duration: 06Months
Basic Qualifications: Requires experience with Microsoft Office.
Must type 30 wpm. Must be effective at multi-tasking. Prior
Medicaid experience preferred. Prior Call Center experience
Special Skills: N/A
Must be available for any 8-hour shift from 7 am to 7 pm. We are
unable to accommodate schedule change requests during the first 90
days. This role provides unbiased assistance to Medicaid providers
and clients with questions regarding eligibility, medical claims
status, and other program questions. Assists with problem
resolution, as needed. Responds to phone inquiries in a prompt,
courteous and concise manner. Documents all encounters in clear and
concise online logs. Transfers callers to other Call Center units
as needed. Meets individual performance standards. Performs other
duties as may be assigned by management. Attains and maintains
strict required attendance and performance metrics.
BCforward began as an IT business solution and staffing firm.
Founded in 1998, BCforward has grown with our customers needs inta
full-service personnel solutions organization. Headquartered in
Indianapolis, Indiana, BCforward alsoperates numerous delivery
centers across North America and India. We are currently the
largest consulting firm and largest MBE certified firm in Indiana.
Our uninterrupted growth has allowed BCforward tdeliver uniquely
configured IT staffing and project solutions for over the years of
catering tour customers specific needs. BCforward currently
maintains a team of over 5000 global resources. With our additional
brand, Stafforward, together we have the capabilities to deliver
services for a variety of industries in both public and private
sectors which allows us to address your most challenging needs.
Keywords: BCforward, Austin , Remote - Customer Service Representative, Other , Austin, Texas
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