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IT Help Desk Clerk

Company: Balance Staffing
Location: Austin
Posted on: June 9, 2021

Job Description:

Department: IT Schedule: Monday Friday 10AM 7PM Job Description Balance Staffing is looking for a competent Help desk technician to provide fast and useful technical assistance on computers for a premier high-tech company in South Austin. Your goal is to solve the customers problem on their first call. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must all be customer-oriented and patient to deal with difficult customers. Job Requirements: Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email/chat. Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by the customers Walk the customer through the problem-solving process Good writing skills to create procedures that can solve future problems Record events and problems and their resolution in logs Follow-up and update customer status and information Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products (Office 365), databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Experience with ticketing systems Excellent communication skills (Will be talking on the phone majority of the time) Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field Windows 7 and 10 experience dealing with troubleshooting, active directory, patch management, browsers (Chrome, Firefox, iE, Edge) networking, and security

Keywords: Balance Staffing, Austin , IT Help Desk Clerk, Other , Austin, Texas

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