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Call Center Associate

Company: Hand & Stone
Location: Austin
Posted on: June 9, 2021

Job Description:

We are looking for someone who is flexible with their schedule, dependable, professional, enthusiastic and motivated with excellent communication skills to join our team. The Call Center Associate is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. There are opportunities for growth and previous call center or retail experience a plus! Please respond by including your resume.PRIMARY RESPONSIBILITIES:* Responsible for all incoming phone calls and phone call protocols* Ensuring that EVERY call gets answered or called back within 15 minutes.* Controlling call consistency* Reviewing phone calls weekly* Auditing the appointment book daily* Rescheduling callouts* Same day and next day confirmation calls* Answering emails* Answering voice mails* Displaying excellent customer service skills* Selling memberships, gift cards and upgrading services* Providing great service to members and guests by answering phone calls, setting appointments and greeting upon arrival* Educating members and guests about spa services, products and policies* Maintaining professional front desk and reception area* Assisting in administrative tasks including scanning, and data entry of client records* Assisting in maintaining cleanliness of therapy rooms, common areas and store room* Various duties as assigned by Spa Management* Attends and participates in all general and team meetings* Maintains a polished a professional imageRequirements:* 1-2 years of sales and customer service experience* Experience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a PLUS* Good computer skills with the ability to master new programs quickly* Must be able to effectively communicate with members and guests about membership benefits, spa policies and procedures* Work cohesively with others in a fun and fast paced environment* Flexible with working WEEKEND and EVENING shifts* Full time preferred* Part time MUST be able to work 4 shifts minimumWE PROVIDE:* Medical/Dental/Vision* 401K* Supplemental Insurance* Paid Vacation* Free Training* Discounts on products and services* Flexible schedules* Energetic and supportive family environment* Competitive wages and multiple avenues for increased payIf you are interested, apply here. Come join our team! We look forward to hearing from you! Associated topics: agent, agente de servicio al cliente, call center specialist, csr, customer care associate, customer care representative, customer care specialist, intern, phone, service agent

Keywords: Hand & Stone, Austin , Call Center Associate, Other , Austin, Texas

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