Who we are
Fueled by a fundamental belief that having access to financial
services creates opportunity, PayPal (NASDAQ: PYPL) is committed to
democratizing financial services and empowering people and
businesses to join and thrive in the global economy. Our open
digital payments platform gives PayPal's 392 million active account
holders the confidence to connect and transact in new and powerful
ways, whether they are online, on a mobile device, in an app, or in
person. Through a combination of technological innovation and
strategic partnerships, PayPal creates better ways to manage and
move money, and offers choice and flexibility when sending
payments, paying or getting paid. Available in more than 200
markets around the world, the PayPal platform, including Braintree,
Venmo and Xoom, enables consumers and merchants to receive money in
more than 100 currencies, withdraw funds in 56 currencies and hold
balances in their PayPal accounts in 25 currencies.
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Job Description Summary:
As an outstanding customer facing technical leader you will lead
one of PayPal's Global Professional Services (GPS) Enterprise
Integrations teams. Forming partnerships with internal stakeholders
and delivery counterparts, you will have responsibility for ongoing
and end-to-end technical engagement with PayPal's largest merchants
in the region. Together with your team, you will drive
implementations of the PayPal platform, (PayPal, Braintree,
Hyperwallet etc.) to deliver world-class commerce experiences and
ensure any technical issues are resolved promptly.
The Senior Manager of Global Professional Services (GPS)
Enterprise Integrations leads an assigned GPS team in the region
and is responsible for the end-to-end technical delivery and
servicing of PayPal's Enterprise merchants. They partner with
internal delivery partners and stakeholders and represent GPS in
various internal forums, including playing a key role in the GPS
Specifically, the role manages a team of customer facing
Solution and Integration Engineers and Engagement Managers.
As part of the GPS leadership team, the role will partner
closely with their peers and other GPS leaders to continually
enhance and promote the services provided to delight PayPal's
customers and stakeholders.
- Lead a GPS team, forming strategies that recognize the
particular need of the region but remaining sensitive to the
broader PayPal Enterprise Integration model.
- Provide visible people leadership, promoting the succession and
development of PayPal's best talent in line with its people
- Own 'pre-live' technical relationships with PayPal's Enterprise
Merchants by executing throughout the 'Integration Lifecycle';
through excellence in supporting solution design and architecture,
delivering high quality technical implementations, to tracking the
success of projects.
- Champion 'best in class' and quality by collaborating with
global peers across GPS, Product and GTM teams to develop technical
integration patterns and practices for new (and existing) PayPal
products. Ensure solutions reflect evolving industry trends.
- Champion 'best in process' and efficiencies by challenging the
status quo and introducing new and scalable approaches across the
- Target, track and report team performance. Use multiple sources
of data to refine execution and resourcing plans to reflect
business priorities. Ensure support contacts are resolved in
accordance with service levels and commitments.
Required skills and experience:
- Experience of leading customer facing technical teams and
partnering with internal organizations. Can demonstrate strength in
driving business results through influence and motivating
- Strong technical background with 10+ years of work experience
in technical delivery / solutioning, product development or
technical support roles.
- Proven ability to manage and influence stakeholders at multiple
levels, across different functions and locations. Navigates
organizational boundaries and cultures to execute for their
- Customer focused and change agent with detailed understanding
of how to inspire teams to create innovative, customer driven
solutions and the critical commercial value this provides.
- Passion to secure, retain and develop talent.
- Inspirational Coach. Willingness to share expertise and
formally introduce new methodologies to drive efficiencies.
- Strong written and verbal communication skills.
- Prior experience in payment processing and/or commerce is
Occasional travel for wider team and leadership meetings.
San Jose, California, United States of America
Austin, Chandler, Chicago, Omaha, San Francisco-Xoom,
We're a purpose-driven company whose beliefs are the foundation
for how we conduct business every day. We hold ourselves to our One
Team Behaviors which demand that we hold the highest ethical
standards, to empower an open and diverse workplace, and strive to
treat everyone who is touched by our business with dignity and
respect. Our employees challenge the status quo, ask questions, and
find solutions. We want to break down barriers to financial
empowerment. Join us as we change the way the world defines
PayPal provides equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship
status, physical or mental disability, race, religion, creed,
gender, sex, pregnancy, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard
to public assistance, veteran status, or any other characteristic
protected by federal, state or local law. In addition, PayPal will
provide reasonable accommodations for qualified individuals with
disabilities. If you are unable to submit an application because of
incompatible assistive technology or a disability, please contact
us at email@example.com.