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Dispatcher

Company: MTM, Inc.
Location: Austin
Posted on: June 9, 2021

Job Description:

Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).This position is located at our office in Austin, TX (NorthWhat will your job look like:Assist with all phone call information and dispatching of ridesOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues relating to schedulingEstablish and maintain effective communication with transportation providersReport and record all incidents to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide feedback on drivers' performanceAll you need is:High school diploma or G.E.D. equivalent2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredKnowledge of GPS and GIS systems preferredPossess valid authorization to work in the United StatesEven better if you have:Excellent communication and interpersonal skillsGood organizational skills with attention to timeliness and detailsAbility to work flexible hours as requiredMust be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skillsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsAbility to maintain high level of confidentialityMTM Transit Incentives:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveShort term and Long term disabilityHealth Savings Account (HSA)Flexible Spending Account (FSA)Leadership Mentoring OpportunitiesEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@

Keywords: MTM, Inc., Austin , Dispatcher, Other , Austin, Texas

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