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Sr UX Researcher

Company: AT&T
Location: Austin
Posted on: May 3, 2021

Job Description:

  • Open to remote *

About Our Team

You have the unique opportunity to be a part of a transformational team that will create new innovative customer experiences through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!

About AT&T

The number one thing you need to know about working at AT&T: Our employees like being here. They come together to reach goals, celebrate wins, and make AT&T a fun place to work. At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued and every voice is heard. We recognize alldifferences - from race, gender, sexual orientation and religiAon to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do - it's essential if we want to be successful in the global marketplace.

Responsibilities

As a Senior UX Researcher, you will:

  • Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.
  • Develop, lead, and conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.
  • Plan, execute and mentor junior members on qualitative research methods.
  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.
  • Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.
  • Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.
  • Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.
  • Work on several projects simultaneously while meeting tight deadlines while understanding of business objectives and how to balance them with design and user needs.

Required Experience & Characteristics

  • Typically requires 3 years of experience leading strategic planning and design delivery projects.
  • MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience.
  • Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods. Example methods include contextual inquiry, cognitive walkthroughs, ethnographic research, and persona/archetype development.
  • Knowledge or expertise in one or more of the following is a plus: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods.
  • Entrepreneurial Spirit + Collaborative Drive: You're excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs better.
  • Critical Thinker with a Product Mindset: You're great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.
  • Empathetic + Fun: You're well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you are great fun to work with.
  • Communication Skills: You have excellent communication, project management, and organizational skills. You're able to tell compelling stories about your work to partners and team members.

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.

#DesignTechnology

#DesignTechnology

Job ID 2116296

Date posted 03/21/2021

Keywords: AT&T, Austin , Sr UX Researcher, Other , Austin, Texas

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