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Level 1 Helpdesk / Desk Top Support

Company: Solarwinds, Inc.
Location: Austin
Posted on: May 3, 2021

Job Description:

Overview

The Helpdesk Analyst will be responsible for supporting internal users, troubleshooting network problems. In this role, the intern will work with customers to determine and resolve problems efficiently with customer service focus on the general Helpdesk queue. As an intern in our IT department, you must be able to set up a desk along with all peripherals that go with new desk set up.

The ideal candidate will be someone with 1+ years of IT experience, a background in pc end user support, good communication skills, in the process of obtaining an associate's degree in Computer Science (or related degree), and have the desire to provide outstanding support.

Responsibilities

Responsibilities:

*

  • Provide first level assistance to internal resources including executives * Provide high level of professionalism when dealing with employees * Will be required to document, track and monitor the issues to resolution. * Provide hardware troubleshooting of laptops, desktops and misc. electronic devices. * Provide standard onboarding/terming of employees. * Configure and deploy desktop/laptop, create various accounts, provision phone, * Provide de-provisioning of outgoing employees * Delete accounts, deactivate equipment, create backups, etc. * Provide Microsoft desktop support: * Deployment of new machines (laptops, desktops) * Add end user to a corporate domain * Manage Administrative local privileges on desktops/laptops * Install and configure desktop OS's (Windows 10 and Mac OS) for various scenarios. * Install, configure, and support Office 365. * Install and manage security software on desktops * Support VPN users

Assist in the administration of Active Directory

Qualifications

*

  • 1+ years' Experience supporting Windows desktop/laptop PCs, MAC OS * 1+ years' Experience using Active directory Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support * Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing) * Knowledge of DNS, DHCP, email and IP routing * A+, Microsoft, or Cisco certifications are an asset

Systems administration experience is an asset

*

  • 1+ years' Experience supporting Windows desktop/laptop PCs, MAC OS * 1+ years' Experience using Active directory Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support * Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing) * Knowledge of DNS, DHCP, email and IP routing * A+, Microsoft, or Cisco certifications are an asset

Systems administration experience is an asset

Responsibilities:

*

  • Provide first level assistance to internal resources including executives * Provide high level of professionalism when dealing with employees * Will be required to document, track and monitor the issues to resolution. * Provide hardware troubleshooting of laptops, desktops and misc. electronic devices. * Provide standard onboarding/terming of employees. * Configure and deploy desktop/laptop, create various accounts, provision phone, * Provide de-provisioning of outgoing employees * Delete accounts, deactivate equipment, create backups, etc. * Provide Microsoft desktop support: * Deployment of new machines (laptops, desktops) * Add end user to a corporate domain * Manage Administrative local privileges on desktops/laptops * Install and configure desktop OS's (Windows 10 and Mac OS) for various scenarios. * Install, configure, and support Office 365. * Install and manage security software on desktops * Support VPN users

Assist in the administration of Active Directory

Keywords: Solarwinds, Inc., Austin , Level 1 Helpdesk / Desk Top Support, Other , Austin, Texas

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