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IT Applications Administrator

Company: Texas Health & Human Services Commission
Location: Austin
Posted on: May 3, 2021

Job Description:

Performs highly complex computer systems analysis and support functions. Analyzes business processes to identify opportunities and develop strategies for improving business productivity and achieving organizational objectives. Identifies and satisfies technical requirements by acquiring or defining appropriate information systems products and services. Enhances, supports, and maintains complex Web-based and LAN-based software.

Work may involve planning, assigning, and/or supervising the work of others. Effectively communicates technical solutions and requirements to technical staff charged with acquiring, developing, and/or implementing products and services, and helps to ensure that standards are met. Trains others, as needed. Uses project management to manage and report project resources and status.

Participates effectively on cross-functional teams in a spirit of cooperation and flexibility. May develop and manage IT contracts. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(35%) Participates in system development lifecycle activities (i.e.: analysis, design, develop, implement) to meet business needs if appropriate products or services cannot be more cost effectively purchased or identified. Analyzes business process requirements and prepares detailed structured data flow analysis diagrams, verification of procedures, and database entity relationship diagrams to satisfy new software demands. Develops and maintains functional and technical specifications via the preparation of detailed flowcharts, tables, reports and other descriptive materials necessary for coding, testing and documenting complex automated systems. Provides support for COTS (Commercial off the shelf) applications and integrations for laboratory information systems. Documents all system development activities in accordance with Agency Software Development Lifecycle and Project Management guidelines. Schedules work and assists supervisory personnel in assignment of tasks.

(35%) Responsible for testing, and supporting highly complex applications to meet customer needs. Rigorous testing includes coordination with the technical support staff for integration testing to ensure quality products before distribution. Product support includes troubleshooting and analyzing production problems as described by the customer, systems analyst, and/or customer support staff, problem solving to keep the customer's applications operational and ongoing maintenance and enhancements to software. Ensures that the system or product is successfully installed and that customers are adequately trained in their use. Assists trainers and technical support staff in the successful implementation of new software systems. Trains IT staff in new methods and procedures.

(15%) Evaluates existing and proposed computer applications to verify business requirements, system requirements, and equipment configurations are taken into account. Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. These duties include coordinating applications interfaces with other areas within the Department as well as between State Agencies with the coordination of management.

(10%) Uses initiative and independent judgment on an on-going basis to identify needs and opportunities and in the development of plans and budgets that describe the objectives and the resources required to meet these needs and objectives. Provides solution to difficult problems and guidance to less experienced coworkers. Evaluates and recommends acquisition of commercial products and/or services, when cost effective, to achieve objectives. Prepares requests, justifications and documentation for procurement of products and/or services.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Percentages may vary with assignments. Knowledge Skills Abilities:

Knowledge of technical approaches used to deliver IT products, applications, and services to large client organizations.

Knowledge of support techniques for web and client/server applications to include SQL, ODBC connectivity, and the Microsoft visual development languages.

Knowledge of Microsoft SQL Server/Oracle/SyBase to include the use of the management tools.

Knowledge of Microsoft .Net environments, including operating systems and application middleware; ability to traverse the application and web tiers for maintenance and support

Knowledge of report creation using SQL reporting services, Crystal Reports or other similar reporting tools. Ability to work with large data files; strong attention to detail

Considerable knowledge of agency programs and procedures and of the methods and equipment used in IT applications.

Knowledge of high-level system design methodologies and techniques (such as the entity/relationship model, data/process flow diagrams, etc.).

Knowledge of project management methodologies and techniques.

Knowledge in the use of project tracking software, such as Microsoft Project, to schedule tasks, and monitor and report status.

Knowledge of Windows local area networks.

Skill in communicating with both the customer and development communities on automation issues.

Skill in writing complex software/utility programs for computer applications.

Skill in estimating project timelines.

Ability to analyze complex business problems and provide database related solutions using SQL, ODBC and PC-based visual development tools.

Ability to read, interpret, analyze existing program code, and make recommendations for improvement or replacement if required.

Ability to analyze business processes, and to develop and present the business case for new or modified IT customer-related products and services.

Ability to analyze problems and develop solutions; to perform detailed work accurately.

Ability to direct developer staff; to ensure quality; to enforce programming standards.

Ability to effectively work independently or with others in a team environment.

Ability to work under stressful conditions with multiple projects and/or deadlines. Registration or Licensure Requirements:

Initial Selection Criteria:

Graduation from an accredited College or University with a degree in math, science, computer science, or a related field OR progressive years of experience accepted in lieu of degree.

2 years of web and client/server application maintenance and support to include but not limited to troubleshooting skills for SQL queries, ODBC connectivity, and applications build upon the Microsoft visual development languages/.Net environment.


Experience with LIS

HL7 experience


Previous Lab or hospital experience

Knowledge of other ETL application suites Additional Information:

MOS Code:

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 25B, IT, 275, 0171, 3D0X2. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: Texas Health & Human Services Commission, Austin , IT Applications Administrator, Other , Austin, Texas

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