Performs highly complex computer systems analysis and support
functions. Analyzes business processes to identify opportunities
and develop strategies for improving business productivity and
achieving organizational objectives. Identifies and satisfies
technical requirements by acquiring or defining appropriate
information systems products and services. Enhances, supports, and
maintains complex Web-based and LAN-based software.
Work may involve planning, assigning, and/or supervising the
work of others. Effectively communicates technical solutions and
requirements to technical staff charged with acquiring, developing,
and/or implementing products and services, and helps to ensure that
standards are met. Trains others, as needed. Uses project
management to manage and report project resources and status.
Participates effectively on cross-functional teams in a spirit
of cooperation and flexibility. May develop and manage IT
contracts. Works under limited supervision with considerable
latitude for the use of initiative and independent judgment. This
position is classified as a fulltime position (40 hours a week).
Work outside of regular hours may be required. Travel to other work
location may be required. Performs other duties as assigned.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance
with agency leave policy and performs other duties as assigned.
(35%) Participates in system development lifecycle activities
(i.e.: analysis, design, develop, implement) to meet business needs
if appropriate products or services cannot be more cost effectively
purchased or identified. Analyzes business process requirements and
prepares detailed structured data flow analysis diagrams,
verification of procedures, and database entity relationship
diagrams to satisfy new software demands. Develops and maintains
functional and technical specifications via the preparation of
detailed flowcharts, tables, reports and other descriptive
materials necessary for coding, testing and documenting complex
automated systems. Provides support for COTS (Commercial off the
shelf) applications and integrations for laboratory information
systems. Documents all system development activities in accordance
with Agency Software Development Lifecycle and Project Management
guidelines. Schedules work and assists supervisory personnel in
assignment of tasks.
(35%) Responsible for testing, and supporting highly complex
applications to meet customer needs. Rigorous testing includes
coordination with the technical support staff for integration
testing to ensure quality products before distribution. Product
support includes troubleshooting and analyzing production problems
as described by the customer, systems analyst, and/or customer
support staff, problem solving to keep the customer's applications
operational and ongoing maintenance and enhancements to software.
Ensures that the system or product is successfully installed and
that customers are adequately trained in their use. Assists
trainers and technical support staff in the successful
implementation of new software systems. Trains IT staff in new
methods and procedures.
(15%) Evaluates existing and proposed computer applications to
verify business requirements, system requirements, and equipment
configurations are taken into account. Analyzes complex business
processes, equipment, and techniques for applicability,
reliability, efficiency, speed, cost, flexibility, and meeting
customer needs. These duties include coordinating applications
interfaces with other areas within the Department as well as
between State Agencies with the coordination of management.
(10%) Uses initiative and independent judgment on an on-going
basis to identify needs and opportunities and in the development of
plans and budgets that describe the objectives and the resources
required to meet these needs and objectives. Provides solution to
difficult problems and guidance to less experienced coworkers.
Evaluates and recommends acquisition of commercial products and/or
services, when cost effective, to achieve objectives. Prepares
requests, justifications and documentation for procurement of
products and/or services.
(5%) Other duties as assigned include but are not limited to
actively participating and/or serving in a supporting role to meet
the agency's obligations for disaster response and/or recovery or
Continuity of Operations (COOP) activation. Such participation may
require an alternate shift pattern assignment and/or location.
Percentages may vary with assignments. Knowledge Skills
Knowledge of technical approaches used to deliver IT products,
applications, and services to large client organizations.
Knowledge of support techniques for web and client/server
applications to include SQL, ODBC connectivity, and the Microsoft
visual development languages.
Knowledge of Microsoft SQL Server/Oracle/SyBase to include the
use of the management tools.
Knowledge of Microsoft .Net environments, including operating
systems and application middleware; ability to traverse the
application and web tiers for maintenance and support
Knowledge of report creation using SQL reporting services,
Crystal Reports or other similar reporting tools. Ability to work
with large data files; strong attention to detail
Considerable knowledge of agency programs and procedures and of
the methods and equipment used in IT applications.
Knowledge of high-level system design methodologies and
techniques (such as the entity/relationship model, data/process
flow diagrams, etc.).
Knowledge of project management methodologies and
Knowledge in the use of project tracking software, such as
Microsoft Project, to schedule tasks, and monitor and report
Knowledge of Windows local area networks.
Skill in communicating with both the customer and development
communities on automation issues.
Skill in writing complex software/utility programs for computer
Skill in estimating project timelines.
Ability to analyze complex business problems and provide
database related solutions using SQL, ODBC and PC-based visual
Ability to read, interpret, analyze existing program code, and
make recommendations for improvement or replacement if
Ability to analyze business processes, and to develop and
present the business case for new or modified IT customer-related
products and services.
Ability to analyze problems and develop solutions; to perform
detailed work accurately.
Ability to direct developer staff; to ensure quality; to enforce
Ability to effectively work independently or with others in a
Ability to work under stressful conditions with multiple
projects and/or deadlines. Registration or Licensure
Initial Selection Criteria:
Graduation from an accredited College or University with a
degree in math, science, computer science, or a related field OR
progressive years of experience accepted in lieu of degree.
2 years of web and client/server application maintenance and
support to include but not limited to troubleshooting skills for
SQL queries, ODBC connectivity, and applications build upon the
Microsoft visual development languages/.Net environment.
Experience with LIS
Previous Lab or hospital experience
Knowledge of other ETL application suites Additional
Note: Military occupation(s) that relate to the initial
selection criteria and registration or licensure requirements for
this position may include, but not limited to: 25B, IT, 275, 0171,
3D0X2. All active duty military, reservists, guardsmen, and
veterans are encouraged to apply if qualified to fill this
position. For more information see the Texas State Auditor's
Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA),
HHS agencies will provide reasonable accommodation during the
hiring and selection process for qualified individuals with a
disability. If you need assistance completing the on-line
application, contact the HHS Employee Service Center at
1-888-894-4747. If you are contacted for an interview and need
accommodation to participate in the interview process, please
notify the person scheduling the interview.