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Corp Operations Analyst

Company: Shi International Corp.
Location: Austin
Posted on: May 3, 2021

Job Description:

Job Summary

The Operations Analyst will assist with vendor management and customer billing by working closely with the our internal Project Management team, Services Accounting, and SHI's subcontractor network to improve processes, ensure process consistency, and ensure services projects are billed accurately and on time. The Analyst will also extract, analyze, and process billing data to generate customer invoices. This position reports to the Services Manager of PMO Operations in our office located in Austin, Texas location.

About Us

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website:

What SHI Can Offer:

  • World Class Facility includes on site gyms and cafeterias
  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
  • Work in an up-beat, creative, and fun environment
  • Benefits including medical, vision, dental, 401K, and flexible spending


Include but not limited to:

  • Manage and process all billing / invoicing for the Services organization (from receipt of subcontractor invoice to customer invoicing)
  • Order entry and monitoring in billing internal systems and ticketing queues to ensure work is completed in a timely manner (SLAs)
  • Audit and analyze customer billing data sets submitted by Project Managers to generate and process customer invoices
  • Receive subcontractor invoices and review for accuracy
  • Coordinate / collaborate with internal and external customers to research and resolve billing / invoicing issues and revisions
  • Handle requests from Project Managers for status updates of customer invoices
  • Strive to become a subject matter expert (SME) for Services billing activities
  • Develop / update documentation in organization knowledge repository in the spirit of making suggestions for improvement, sharing best practices, etc.
  • Analyze existing processes to create / document improvements and efficiencies


  • 1-3 years minimum experience of billing and/or order entry experience and/or 1-3 years of accounts receivables experience, which includes billing, research, collections, cash applications, and account reconciliation
  • Bachelor's degree

Required Skills

  • Organized, detail-focused, task-oriented mindset
  • Strong written and oral communication skills
  • Ability to effectively prioritize and manage workload
  • Knowledgeable of Microsoft Office applications, including intermediate Excel skills
  • Basic Knowledge of Project Management tools and processes
  • Ability to multitask efficiently, including the ability to focus and regain focus after interruptions
  • Strong follow-through abilities
  • Written and oral communication skills
  • Knowledgeable of Microsoft Office applications, including intermediate Excel skills
  • Ability to improve a process (e.g. documentation) and analyze data

Preferred Qualifications/Skills:

  • Autotask by Datto
  • Airtable
  • Database Applications
  • Billing Software
  • Visio
  • Microsoft SharePoint
  • Coding experience (JavaScript, Python, etc.)

Additional Information

FLSA: Exempt

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Keywords: Shi International Corp., Austin , Corp Operations Analyst, Other , Austin, Texas

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