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Major Account Support Specialist

Company: Four Hands
Location: Austin
Posted on: May 3, 2021

Job Description:

Four Hands, a leader in lifestyle home furnishings, is looking to hire a Major Account Support Specialist in our Austin, TX, headquarters.  This position is expected to partner with National Account Executives to achieve maximum results from critical customer relationships.  A strong candidate will be a team oriented self-starter that wants to help us reach the next level.  This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.

If you have an eye for fashion and a passion for excellence and if you want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you.  Four Hands is a highly progressive company with a great culture and awesome benefits and we are looking to add to our successful team.  A successful candidate at Four Hands will know how to execute all of the responsibilities of the position and

  • Want to delight our top customers, above and beyond the call of duty
  • Demonstrate a pleasant, friendly style, and highly professional style
  • Be able to communicate clearly, both written and verbal
  • Work accurately, with an eye for detail
  • Focus on building long-term relationships with the customer

RESPONSIBILITIES

  • Partner with National Account Executives to achieve maximum results from major customer relationships
  • Determine customer service requirements by maintaining consistent contact with major customers and National Account Executives; analyzing information and providing solutions
  • Maintain and improve customer-service quality; by resolving problems, identifying customer service trends, determining system improvements, implementing change
  • Provide World Class Customer Service
  • Coordinate customer needs by communicating with all departments within the company to achieve results
  • Coordinate new product implementation; presentations, training materials, and product information
  • Maintain and nurture strategic partnerships

REQUIREMENTS

  • 3+ years of experience in a customer facing or customer support role
  • Bachelor's Degree Required
  • Advanced experience in Microsoft Office, specifically Excel (vlookup and pivot table experience strongly preferred)
  • Excellent organizational skills and a self-starter
  • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
  • Exhibit a friendly and helpful manner and be able to work well with others in a team environment
  • Ability to make decisions and work independently
  • Ability to work in an international environment within multiple geographic boundaries, team members and customers
  • Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
  • Ability to complete complex tasks in a timely manner
  • Demonstrate intellectual curiosity
  • Bachelor's Degree preferred

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Keywords: Four Hands, Austin , Major Account Support Specialist, Other , Austin, Texas

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