AustinRecruiter Since 2001
the smart solution for Austin jobs

Solutions Architect

Company: Apple Inc.
Location: Austin
Posted on: May 3, 2021

Job Description:

Imagine what you could do here! At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

We are seeking an energetic and self-driven solution architect with love for crafting elegant solutions to complex challenges. As a key member of our team, you'll be applying a blend of technical expertise and business intelligence, interact directly with multi-functional teams to define, build, and roll-out innovative solutions for AppleCare that provide outstanding customer support experiences

Key Qualifications

  • Experience in business process definition, requirement definition, solution architecture
  • 3-5 years business analysis experience working with large scale enterprise solutions
  • Strong written and verbal communication skills as well as strong organizational skills.
  • Core abilities to handle complex schedules of multiple streams of work
  • Excellent leadership and influencing skills
  • Gather requirements and perform gap analysis
  • Proficient at managing multiple global efforts simultaneously
  • Strong knowledge of software implementation best practices
  • Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
  • Comfortable working cross-functionally and across organizational levels in different geographies


Apple values our customers. We value their time, their user experiences, and the data they entrust to us. The CRM Services Engineering team builds solutions to enable AppleCare to provide award-winning customer service through a state-of-the-art service platform. The solutions that the team builds make the customer journey from product purchase to support to repair possible. We maintain a rewarding environment where the best engineers can innovate, collaborate, and produce real-world solutions to meet this goal. You will face exciting problems at a large scale in the pursuit of new and creative features, specifically in the realm of AppleCare service contract and warranty management. You will seek the full process of solution engineering: problem and constraints definition and design.

Key Responsibilities: - Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives - Perform Requirement/ Functional Detailed analysis - Deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams - Ensure proper requirement traceability and delivery during development and Integration Testing - Provide solution hand-off and training for the new features to Operations and Production Support teams

Education & Experience

Bachelor's degree in computer science or information management plus 7-10 years of experience, or MS degree plus 5-7 years, or equivalent.

Keywords: Apple Inc., Austin , Solutions Architect, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Housekeeping Attendant
Description: Job Description Job Overview: Housekeeping is what gives hotels the wow factor. Its the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think wow, this looks wonderful. (more...)
Company: SMMHI Holiday SM LLC
Location: San Marcos
Posted on: 05/12/2021

(USA) Member Specialist - SAN MARCOS - 78667
Description: What you apos ll do at Position Summary...What you apos ll do...Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning (more...)
Company: sam'sclub
Location: SAN MARCOS
Posted on: 05/12/2021

San Marcos 02 Produce - Perishables Rep - Part-Time
Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome (more...)
Company: H-E-B
Location: San Marcos
Posted on: 05/12/2021

General Labor Production
Description: Job Description Currently Hiring for Evening Shift 2:30pm-11:30pm Pay Rate: 12.00/hour Fast paced, time sensitive work environment in a food production plant. El Milagro produces high quality tortillas, (more...)
Company: El Milagro
Location: San Marcos
Posted on: 05/12/2021

Hotel Front Desk Clerk
Description: Our esteemed property is in search of an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries, and field complaints (more...)
Company: Comfort inn & Suites
Location: San Marcos
Posted on: 05/12/2021

Store Manager
Description: Claire apos s - JobID: 31672 Retail Manager As a Store Manager at
Company: Claire's
Location: San Marcos
Posted on: 05/12/2021

TRANSMISSION -Linemen (San Marcos)
Description: Journeyman Lineman - TransmissionPosition OverviewJourneyman lineman will be expected to build, maintain, and repair overhead transmission lines using approved standards under the direction of the Crew (more...)
Company: Irby Construction Company
Location: San Marcos
Posted on: 05/12/2021

Pool Manager- Canyon Creek Country Club - , Texas (San Marcos)
Description: Pool ManagerThe Pool Manager is responsible for the operations of the entire swimming complex facility, the swimming pool employees, and the overall safety of those who use the facility.
Company: Clubcorp Club Operations
Location: San Marcos
Posted on: 05/12/2021

Customer Service Associate
Description: Models and delivers a distinctive and delightful
Company: Walgreen Company
Location: SAN MARCOS
Posted on: 05/12/2021

Retail Coverage Merchandiser - Walmart
Description: We are seeking self-motivated individuals who
Company: Acosta USA
Location: San Marcos
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds