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Regional Service Director

Company: Mid-America Apartment Communities, Inc
Location: Austin
Posted on: May 3, 2021

Job Description:

  • This is a regional position based in Austin, TX and will support 26 MAA Communities in the Austin and San Antonio markets.*

The Regional Service Director reports to the VP, Director of Maintenance and is responsible for the coordination of all large Capital Improvement Projects in the assigned region or group of properties.The Regional Service Director also assists Community Leaders to evaluate and verify that the prescribed maintenance programs are in place and effective. The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:

  • Appreciating the uniqueness of each individual

  • Communicating openly and with integrity

  • Embracing opportunities

  • Doing the right thing at the right time for the right reasons

Duties and Responsibilities

  • Evaluates all preventive maintenance, routine maintenance, market ready programs, and all other maintenance programs on each property.

  • Responds to issues as requested by the Director of Property Management Operations, Director of Maintenance or the Regional Director of Operations and Area Leaders for resolution of issues.

  • Assists Community Leaders with interviews and testing of Lead Service Technicians.

  • Assists Community Leaders with orientation training of Lead Service Technicians and training of other maintenance personnel.

  • Assists property staff in coordination of contract and in-house labor in case of an emergency.

  • Provides information to Community Leaders and Area Leaders for competitive pricing of goods and services.

  • Conducts quarterly maintenance audits of all properties in the defined region. Documents the above conditions on the maintenance audits and make notes for the preparation of the Capital Improvements Budget. Advises the Community Leaders of any items noted on the inspection forms.

  • Assists Community Leaders with the preparation of the budget for maintenance parts and replacement accounts.

  • Identifies and prepares budgets for future years' capital improvements. Verifies all capital improvements budgeted for are necessary. Writes specifications for all necessary projects.

  • Solicits bids from qualified contractors for specified projects. Writes contracts and schedules work to be done with the Community Leader and the Contractor. Inspects work and verifies performance as described in the specifications.

  • Tracks progress of all capital improvements and submit the Capital Project Status Report to the Director of Physical Assets and other capital improvement-related members of Mid-America's management team.

  • Assists with due diligence inspections on potential acquisition properties.

  • Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

  • High school diploma/GED

  • Three years as a maintenance supervisor in a multi housing setting or a similar type of position.

  • Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects.

Preferred Qualifications

  • Associate's/Bachelor's Degree

Knowledge, Skills, and Abilities

  • Ability to follow instructions, both written and verbal

  • Ability to give instructions to others, both written and verbal

  • Ability to produce reports in Word and spreadsheets in Excel

  • Knowledge of apartment management

  • Knowledge of maintenance techniques, tools, methods, etc.

  • Good communication skills, both verbal and written

MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:

  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • Employee Assistance Program
  • Vacation, Sick Leave, and Holiday Pay
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Adoption Reimbursement
  • Apartment Discount
  • Opportunities for promotion and internal career advancement
  • Eligibility for benefit plans and programs vary based on hours worked and length of employment.

We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States - we are established leaders in the real estate space - bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!

EOE M/F/V/D

Drug Free Workplace

Keywords: Mid-America Apartment Communities, Inc, Austin , Regional Service Director, Other , Austin, Texas

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