Service Desk Core Technician/Contractor

Company: Enverus
Location: Austin
Posted on: May 3, 2021

Job Description:

Contract Service Desk Core Technician

Why YOU want this position

Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. Enverus represents this growth, while bringing us closer together as one team. Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient, and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.

This is an opportunity to apply and expand your technical skill set in a fast-paced and expansive environment. With duties to administer and utilize various industry standard technologies, you will attain an abundance of new knowledge. Every day will come with new challenges; Being a part of our growing Service Desk team will give you one on one interaction with more people and complex issues to keep your skill set sharp. This position is based in Houston or Austin, TX and reports to the Service Desk Manager based in Houston, TX. Explore with Enverus and find the career you have always wanted!

Performance Objectives:

+ Triage and process tickets submitted to the Service Desk queue.

+ Manage Active Directory and access control processes

+ Configure Laptops for computer replacements and new hires.

+ Work as a team on Service Desk projects and manage tasks accordingly to implement organization-wide changes.

Competitive candidate profile:

Your work style (we are not worried about how you dress, socks and sandals are ok by us, just want to get a few things straight.

+ 2+ years of experience, explicitly supporting Windows-based environments (MacOS and Linux desirable)

+ Intermediate to Expert level experience supporting Microsoft Office 365

+ Meticulous, analytical, and organizational skills with ability to prioritize and act autonomously

+ Ability to work both independently and within a team structure

+ Must have excellent communication and interpersonal skills

Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.

The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

Keywords: Enverus, Austin , Service Desk Core Technician/Contractor, Other , Austin, Texas