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Helpdesk Engineer

Company: Ring Inc
Location: austin
Posted on: May 3, 2021

Job Description:

The Boring Company was founded to solve the problem of soul-destroying traffic by creating an underground network of tunnels. Today, we are creating the technology to increase tunneling speed and decrease costs by a factor of 10 or more with the ultimate goal of making Hyperloop adoption viable and enabling rapid transit across densely populated regions.

As a Helpdesk Engineer you will be responsible for workstation, VOIP, network and end-user support in a rapidly advancing multi-site environment. This position provides an opportunity for a motivated individual to expand their skill set while being introduced to the entire IT service and support stack.

Responsibilities

  • Manage device inventory and provisioning for new users.
  • Assist in deployment of network equipment, firewalls, cameras, servers.
  • Troubleshoot and resolve basic end-user requests.
  • Generate and maintain technical documentation.

Basic Qualifications

  • High school diploma.
  • 1+ years of experience in a similar role.

Preferred Skills and Experience

  • Ability to handle a rapidly changing set of requirements and schedules.
  • Experience building or maintaining network, OS, printing, application support in a small/medium sized business.
  • Experience automating repetitive tasks.
  • Familiarity with disk imaging and software deployment tools.
  • Working knowledge of common cloud services: O365, Google Workspace.
  • Basic exposure to Active Directory and DNS management.
  • Hands-on experience with Ethernet networks (crimping, punchdowns and device deployment).
  • Excellent problem-solving skills with a practical solutions-based approach.

Additional Requirements

  • Ability to work long hours and weekends as necessary.
  • Willingness to learn new skills and grow into greater responsibility.
Culture

We're a team of dedicated, smart, and scrappy people. Our employees are passionate about our mission and determined to innovate at every opportunity.

We offer employer-paid medical, dental, and vision coverage, a 401(k) plan, paid holidays, paid vacation, and a competitive amount of equity.

The Boring Company is an Equal Opportunity Employer; employment with The Boring Company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Keywords: Ring Inc, Austin , Helpdesk Engineer, Other , austin, Texas

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