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Professional, Technical Services

Company: CoreLogic
Location: Austin
Posted on: May 3, 2021

Job Description:

Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

Position is responsible for technical support. Provides customer support for basic to complex technical issues and problems. C-Level and Executive support.

Knowledge of computer hardware and software operation, and operating systems.

Local customer field support and technical support, executive level support

Familiarity with network topography, operation, and troubleshooting

Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards

Inventory tracking: computer hardware and peripherals

Device deployment and imaging

Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.

Escalate problems to appropriate individual based on established guidelines and

procedures

Maintain ticket queues and workflows to a target completion rate of 90%

Manages problems of a complex nature where analysis of situations or data requires a review of a variety of factors.

Works under general direction. Work may be done without established procedures.

Job Qualification:

B.A. Degree preferred, or equivalent experience

2-4 years relevant technical support experience

Excellent customer service skills

Excellent oral and written communication skills

Strong problem-solving skills

Experience in applying principles, theories, practices, and techniques for managing activities involved in resolving customer problems

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Austin , Professional, Technical Services, Other , Austin, Texas

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