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Content Review New Associate

Company: Accenture
Location: Austin
Posted on: May 3, 2021

Job Description:

Job Description

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Duties and Responsibilities:

Day-to-day responsibilities may include, but are not limited to:

Serve as an advocate for the user community.

Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.

Respond to user inquiries with high quality, speed, empathy, and accuracy

Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures.

Fulfill base productivity and quality requirements.

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Qualifications

Basic Qualifications

* High School Diploma or equivalent * Minimum 6 months of experience in a professional or military setting * Minimum 6 months of experience with software for office productivity * Ability to work holidays and weekends, including rotating shifts

Preferred Skills / Experience:

* Minimum 1 year of experience in a professional or military setting * Active Social Media presence * Strong problem-solving and troubleshooting skills * Experience with confidential information collection and management Professional Skills * Excellent communication (verbal and written), facilitation, and interpersonal skills * Passion for ensuring a world class user support experience * Quick learner and adaptable to learn new processes, concepts, and skills * Excellent organizational and time management skills * Strong attention to detail, results-oriented, self-directed, and inquisitive * Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities * Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Austin , Content Review New Associate, Other , Austin, Texas

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