Solutions Architecture - Industry Solutions (Remote)
Company: Medallia, Inc.
Posted on: May 3, 2021
Medallia's mission is to help companies win through customer
experience. The world's best-loved brands trust Medallia's
Experience Cloud, which embeds the pulse of the customer in an
organization and empowers employees with the real-time customer
data, insights, and tools they need to make every experience great.
Named a leader in the most recent Forrester Wave and ranked in the
2018 Forbes Cloud 100 list, Medallia is growing quickly, with a
global footprint that spans Silicon Valley, Austin, New York,
Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and
Prague. Here, we value people for each of the aspects that make
them whole. We believe that people should not be defined only by a
job title-nobody is "just an engineer" or "just a salesperson." We
are each partners, parents, children, siblings, friends, and former
classmates. We have different backgrounds and we celebrate
different cultures. And, just like our product, we honor each of
the experiences that build our people.
At Medallia we hire the whole person, not just a part of
As an Industry Solutions Architect, you will be responsible for
driving growth for Medallia by expanding our Best Practice Package
(BPP) portfolio and ensuring customer success with these offerings.
This is the ideal opportunity for someone with a background in
technology, who is excited to tackle new challenges, question the
status quo, provide thought leadership, and driven to find
solutions that delight clients, colleagues and end users.Get hands
on developing packaged solutions for Medallia and lead the team to
design and drive the execution plan for successfully delivering
high quality software components and services. In this role you
will be the expert on the product functionality as well as customer
needs. You will lead the definition of package requirements and
roadmap execution, and will collaborate closely with stakeholders
across product, design, professional services & sales to deliver
innovative solutions that delight customers.
- Lead the development of Medallia packaged solutions.
- Partner with Industry Solutions Managers to identify
vertical/horizontal use cases, apply your understanding of
Medallia's products and capabilities to architect solutions that
address those use cases, and guide a development team through
build, QA, and launch.
- Deliver high quality, scalable architecture, that delivers
positive business outcomes.
- Support go-to-market efforts to launch new packages that reduce
time to value and put Medallia's best practices into the hands of
customers from day one.
- Partner with Sales and partner organizations to ensure packages
are effectively sold and delivered.
- Aggregate, prioritize, and articulate customer use cases to
Product, Engineering, and Design to influence product strategy and
- Lead critical cross-functional initiatives across Sales,
Professional Services, Customer Success, and R&D, to drive
solution innovation that enables us to meet the growing needs of
- 5+ years of experience in the software as a service (SaaS)
industry, with extensive knowledge of enterprise software
technologies (CRM, ERP, HRIS, etc.).
- Proficient with integration technologies and protocols (APIs,
REST, HTTP, SFTP, etc.) and common web technologies, including
- Understanding of common security concepts and standards (SSO,
SAML, OAuth, RBAC, etc.).
- Passion for helping clients; empathy for their challenges,
ability to build relationships and effectively communicate with
- Solution Oriented; passion for creative problem solving,
comfortable tackling new and undefined problem spaces with minimal
- Ability to understand, synthesize, and translate between
complex business problems and technical concepts.
- Strong technical project management, stakeholder management,
and cross-functional leadership skills.
- Dedicated to enabling others through effective teaching,
coaching, and knowledge distribution.
- Growth-minded; desire for continuous learning and proactively
driving initiatives for improvement.
- Bachelor's degree in a technical major, such as engineering,
computer science, or economics.
- Prior solutions management or product management
At Medallia, we don't just accept difference-we celebrate it and
recognize the value it brings to our customers and employees.
Medallia is proud to be an equal opportunity workplace and is an
affirmative action employer. Equal opportunity and consideration
are afforded to all qualified applicants and employees. We won't
unlawfully discriminate on the basis of gender identity or
expression, race, ethnicity, religion, national origin, age, sex,
marital status, physical or mental disability, Veteran status,
sexual orientation, and any other category protected by law. We
also consider all qualified applicants regardless of criminal
histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable
accommodation to applicants with disabilities in accordance with
the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses
personal information, please review our Privacy Policies.
Keywords: Medallia, Inc., Austin , Solutions Architecture - Industry Solutions (Remote), Other , Austin, Texas
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