Coach is a leading design house of modern luxury accessories and
lifestyle collections, with a long-standing reputation built on
quality craftsmanship. Defined by a free-spirited, all-American
attitude, the brand approaches design with a modern vision,
reimagining luxury for today with an authenticity and innovation
that is uniquely Coach. All over the world, the Coach name is
synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house
of brands that has unwavering optimism and is committed to being
innovative and wholly inclusive.
Selling and Service
- Understands organizational objectives and makes decisions in
partnership with the Store Manager and
Associate Manager(s) that align with Company priorities and
values
- Endorses, models and develops team to deliver Coach's Selling
and Service expectations
- Enforces sales strategies, initiatives and growth across all
categories
- Works with Store Manager and/or Associate Manager to flex store
business strategies and personal selling
techniques to contribute to overall store and financial
results
- Maximizes floor supervisor role to deliver strong metrics and
results driven through team selling and selling to multiple
customers
- Sales/productivity goals: communicates goals for the team in
partnership with the Store Manager and/or
Associate Manager(s), tracks store's performance at all times
and achieves sales through team
- Productivity Management: holds sales team accountable for
personal productivity
- Takes ownership and commitment for delivering results; actively
aware of personal and store metrics and
achieves goals
- Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going
productive relationships with customers
- Develops a clienteling strategy in partnership with the Store
Manager and Associate Manager(s); implements and monitors strategy
over time to achieve business goals and objectives in partnership
with the Store Manager and Associate Manager(s)
- Understands changes in local market with potential impact on
business performance and supports the
execution of local sales strategies and tactics
- Builds credibility and trust as a personal fashion advisor to
both team and customers by communicating
fashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by
bringing best self to work through elevated,
sophisticated, appropriate business attire consistent with
Coach's guide to style
- Acts as a brand ambassador in the local market/mall to drive
brand loyalty and business (i.e. charity events, local
associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling
experience with customers
- Influences customer's purchase decisions by balancing patience
and assertiveness
- Sensitive to customer and team's needs and tailors approach by
reading cues
- Resolves customer problems and meets customer needs in a timely
manner through solution-oriented and
forward thinking and partners with the Store Manager and/or
District Manager when appropriate
- Encourages team to build long-term relationships with customers
to drive business
- Develops both self and individual product knowledge skills and
remains aware of current collections
- Works with the Store Manager and/or Associate Manager to
protect and drive the needs of the business at all times
- Understands the positive sales impact staffing has on the
business; recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and
monthly basis to meet goals and utilizing Company tools
- Ensures all daily tasks are completed without negatively
impacting service of Coach standards
Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and
mission
- Leads by example
- Demonstrates confidence when leading the team and managing the
store
- Takes initiative; has a high level of ownership and
accountability for results of self and others
- Approaches challenges in direct and timely manner and partners
with the Store Manager and/or Associate
Manager(s)
- Builds trusting relationships with peers and team
- Acts as advocate for the team and Brand
- Is adaptable and flexible to change
- Switches gears based on the needs of the business both
seamlessly and pro-actively
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times
- Fosters an environment of teamwork and collaboration
- Creates short and long-term strategies to achieve personal
metrics and performance
- Uses available resources to make informed decisions and takes
appropriate partners when necessary
- Utilizes Company tools to keep self-informed
- Delegates and empowers others
- Recognizes and values individual performance and communicates
appropriately
- Evaluates performance of all associates and provides consistent
and timely feedback; creates and modifies action plans for the
continuous development of staff in partnership with the Store
Manager and Associate Manager
- Resolves performance problems using appropriate communication,
coaching and counseling techniques
- Works with the Store Manager and Associate Manager(s) to create
a talent bench strength by actively recruiting and interviewing
candidates
- Recruits, interviews, on boards and works closely with the
Store Manager on strategies to retain top talent
Operations
- Manages daily operational tasks according to Coach standards
including selling and service expectations, operations, payroll,
human resources and loss prevention
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular
basis to keep them informed
- Maintains interior and exterior upkeep of the building with
partnership from the corporate office
- Understands and uses all retail systems and reporting
tools
- Adheres to all retail policies and procedures including POS and
Operations procedures
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts; including driving sales and
achieving individual and team goals
Additional Requirements
Experience: At least 1 year of previous management experience in
a luxury retail service environment preferable. Possess current
knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree
preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel,
PowerPoint and Outlook). Experience using retail systems (i.e.
labor management, inventory systems, sales reporting, etc.)
Physical: Ability to communicate effectively with customers and
team. Mobility to maneuver the sales floor and stock room to
provide and support customer service. Reach above/bend to obtain
product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs
of the business, including nights, weekends, busy seasons, and high
retail traffic and sales days (including but not limited to the day
after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.
Coach is an equal opportunity and affirmative action
employer.
Coach is an equal opportunity and affirmative action employer
and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion,
compensation, transfer, training, discipline and termination) are
based on the applicant's or employee's qualifications as they
relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual
orientation, gender identity, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. Visit Coach at www.coach.com.
Req ID: 69520
