Customer Advocate Travel Supervisor

Company: LogistiCare
Location: Austin
Posted on: April 9, 2021

Job Description:

The Customer Advocate Supervisor Travel is responsible for overseeing travel team and assuring timely services to the plan, facilities, and members with the coordination of air and ground transportation, meals and lodging. ESSENTIAL FUNCTIONS * Supervise, manage and develop travel team to meet or exceed operational and/ or contractual goals * Mentor, coach and review performance of travel team * Monitor employee performance standards and take appropriate corrective action to meet standards * Manages and supports travel team in pursuit of excellent member client experience. * Oversees team travel requests for members sent in from the plan. Determines destination, mode of transportation, travel dates, financial considerations, and accommodations required * Ensures travel forms sent in from the plan meet contract requirements * Manages the process booking of air and ground transportation requests as well as lodging in timely fashion * Ensure staff takes calls and call members to advice of their travel arrangements and ensure they understand meals reimbursement process * Establishes and maintains process for notifying the plan of their members' travel arrangements * Develops and maintains relationships with lodging, meals and transportation companies * Maintains open lines of communication * Assists the Customer Advocate Manager by monitoring the performance of the Customer Advocate Travel Team. * Carries out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. POSITION QUALIFICATIONS Education * Qualified candidates must have a high school diploma or GED * Bachelor's degree preferred Skills and Experience * Knowledge of and proficiency in quality improvement tools and processes * Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner * Proven experience dealing with crisis and ability to create processes that best benefit the entire team * Excellent customer service and phone skills * Strong management and organizational skills We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) Salary: $37,206 - $57,240/annually ModivCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Austin , Customer Advocate Travel Supervisor, Other , Austin, Texas