Customer Advocate Travel Supervisor
Company: LogistiCare
Location: Austin
Posted on: April 9, 2021
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Job Description:
The Customer Advocate Supervisor Travel is responsible for
overseeing travel team and assuring timely services to the plan,
facilities, and members with the coordination of air and ground
transportation, meals and lodging. ESSENTIAL FUNCTIONS * Supervise,
manage and develop travel team to meet or exceed operational and/
or contractual goals * Mentor, coach and review performance of
travel team * Monitor employee performance standards and take
appropriate corrective action to meet standards * Manages and
supports travel team in pursuit of excellent member client
experience. * Oversees team travel requests for members sent in
from the plan. Determines destination, mode of transportation,
travel dates, financial considerations, and accommodations required
* Ensures travel forms sent in from the plan meet contract
requirements * Manages the process booking of air and ground
transportation requests as well as lodging in timely fashion *
Ensure staff takes calls and call members to advice of their travel
arrangements and ensure they understand meals reimbursement process
* Establishes and maintains process for notifying the plan of their
members' travel arrangements * Develops and maintains relationships
with lodging, meals and transportation companies * Maintains open
lines of communication * Assists the Customer Advocate Manager by
monitoring the performance of the Customer Advocate Travel Team. *
Carries out lead responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities
include assisting and assigning and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems. POSITION QUALIFICATIONS
Education * Qualified candidates must have a high school diploma or
GED * Bachelor's degree preferred Skills and Experience * Knowledge
of and proficiency in quality improvement tools and processes *
Demonstrated initiative; and ability to follow instructions and
complete assignments in a timely manner * Proven experience dealing
with crisis and ability to create processes that best benefit the
entire team * Excellent customer service and phone skills * Strong
management and organizational skills We value our team members and
realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the
following: * Medical, Dental, and Vision insurance * Employer Paid
Basic Life Insurance and AD&D * Voluntary Life Insurance
(Employee/Spouse/Child) * Health Care and Dependent Care Flexible
Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking
Benefits * 401(k) Retirement Savings Plan with Company Match * Paid
Time Off * Paid Parental Leave * Short-Term and Long-Term
Disability * Tuition Reimbursement * Employee Discounts (retail,
hotel, food, restaurants, car rental and much more!!) Salary:
$37,206 - $57,240/annually ModivCare is an Equal Opportunity
Employer. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: LogistiCare, Austin , Customer Advocate Travel Supervisor, Other , Austin, Texas
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