Contact Center Representative
Company: Austin Capital Bank
Location: Austin
Posted on: April 9, 2021
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Job Description:
The Company
Austin Capital Bank is a software company with an independent
community bank charter.
Austin Capital Fintech is the innovation and technology division of
the bank. It is powered by the banks proprietary cloud-based
Trident technology fintech platform. Trident was designed and built
to rapidly prototype, test, and deploy at scale new and unique
consumer and commercial financial services.
Located in Austin, Texas, Austin Capital Bank is a 5-star rated
independent community bank and member of the FDIC. We are one of
the preeminent independent community banks in the nation and a
national leader in responsible financial services innovation. We
are also one of the fastest growing companies in the nation,
receiving recognition on the list of INC 5000 fastest growing
private companies in America the last 5 years in a row.
With all this opportunity and growth, we need exceptional
individuals to join our team.
Our Culture
We are the combination of the stability of a bank with the
creativity of a fintech startup. Youll enjoy a stable, family
friendly, culture of consumer-oriented and responsible innovation.
Since were a profitable and highly rated bank, you wont have to
worry about getting the next round of VC funding and we expect you
to have a work-life balance of a normal human. Weekends, nights,
and evenings should be spent with friends and family, not in the
office.
Our Core Values
Take Initiative A bias to action
No Big Egos Self-confidence with humility
Honesty Direct forthright communication
Wicked Smart Intellectually and emotionally self-aware
Job Summary
Austin Capital Bank is seeking an exemplary individual to join the
banks call center team as a Customer Service Representative.
The Contact Center Representative (CSR) provides superior customer
service through the phone and as reps grow with us, we will
introduce them into new channels of communication.
Responsibilities and Duties
Provide excellent customer service for inbound customer service
Helping our customers with their needs and assisting them with
features and benefits of our products and services.
Utilize current systems to assist customers to achieve their credit
goals
Adhere to Company attendance, punctuality, and meal and rest break
requirements
Performs related duties as assigned by supervisor
Attributes of Successful Candidate
Experience in a call center or financial services related
industry
Positive attitude, strong work ethic, and team player attitude
Continually learns and grows. Open to receiving feedback and giving
feedback
Thinks outside of the box for solutions to help customers
Proactive and detail oriented
Exceptional customer-service skills with sound judgment and
decision-making abilities
Exemplary communicator with customers and team-members
Have a passion for helping people to build their credit
Integrity, strong character, and maintain confidentiality
Asks for and appreciates open communication
Dependable and reliable
Preferred Knowledge and Experience
High school diploma or equivalent
Two years of experience as a Customer Service Representative in a
call center
Demonstrate good problem-solving skills
Excellent interpersonal and communication skills
Good understanding of financial products and services
Good organizational skills
Above average skills and knowledge in Microsoft Excel, Microsoft
Word, & Outlook
Ability to work flexible hours
PI133419302
Keywords: Austin Capital Bank, Austin , Contact Center Representative, Other , Austin, Texas
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