Contact Center Representative

Company: Austin Capital Bank
Location: Austin
Posted on: April 9, 2021

Job Description:

The Company
Austin Capital Bank is a software company with an independent community bank charter.
Austin Capital Fintech is the innovation and technology division of the bank. It is powered by the banks proprietary cloud-based Trident technology fintech platform. Trident was designed and built to rapidly prototype, test, and deploy at scale new and unique consumer and commercial financial services.
Located in Austin, Texas, Austin Capital Bank is a 5-star rated independent community bank and member of the FDIC. We are one of the preeminent independent community banks in the nation and a national leader in responsible financial services innovation. We are also one of the fastest growing companies in the nation, receiving recognition on the list of INC 5000 fastest growing private companies in America the last 5 years in a row.
With all this opportunity and growth, we need exceptional individuals to join our team.
Our Culture
We are the combination of the stability of a bank with the creativity of a fintech startup. Youll enjoy a stable, family friendly, culture of consumer-oriented and responsible innovation. Since were a profitable and highly rated bank, you wont have to worry about getting the next round of VC funding and we expect you to have a work-life balance of a normal human. Weekends, nights, and evenings should be spent with friends and family, not in the office.
Our Core Values

Take Initiative A bias to action
No Big Egos Self-confidence with humility
Honesty Direct forthright communication
Wicked Smart Intellectually and emotionally self-aware

Job Summary
Austin Capital Bank is seeking an exemplary individual to join the banks call center team as a Customer Service Representative.
The Contact Center Representative (CSR) provides superior customer service through the phone and as reps grow with us, we will introduce them into new channels of communication.
Responsibilities and Duties

Provide excellent customer service for inbound customer service
Helping our customers with their needs and assisting them with features and benefits of our products and services.
Utilize current systems to assist customers to achieve their credit goals
Adhere to Company attendance, punctuality, and meal and rest break requirements
Performs related duties as assigned by supervisor

Attributes of Successful Candidate

Experience in a call center or financial services related industry
Positive attitude, strong work ethic, and team player attitude
Continually learns and grows. Open to receiving feedback and giving feedback
Thinks outside of the box for solutions to help customers
Proactive and detail oriented
Exceptional customer-service skills with sound judgment and decision-making abilities
Exemplary communicator with customers and team-members
Have a passion for helping people to build their credit
Integrity, strong character, and maintain confidentiality
Asks for and appreciates open communication
Dependable and reliable

Preferred Knowledge and Experience

High school diploma or equivalent
Two years of experience as a Customer Service Representative in a call center
Demonstrate good problem-solving skills
Excellent interpersonal and communication skills
Good understanding of financial products and services
Good organizational skills
Above average skills and knowledge in Microsoft Excel, Microsoft Word, & Outlook
Ability to work flexible hours


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Keywords: Austin Capital Bank, Austin , Contact Center Representative, Other , Austin, Texas