AustinRecruiter Since 2001
the smart solution for Austin jobs

Contact Center Representative

Company: Austin Capital Bank
Location: Austin
Posted on: April 9, 2021

Job Description:

The Company
Austin Capital Bank is a software company with an independent community bank charter.
Austin Capital Fintech is the innovation and technology division of the bank. It is powered by the banks proprietary cloud-based Trident technology fintech platform. Trident was designed and built to rapidly prototype, test, and deploy at scale new and unique consumer and commercial financial services.
Located in Austin, Texas, Austin Capital Bank is a 5-star rated independent community bank and member of the FDIC. We are one of the preeminent independent community banks in the nation and a national leader in responsible financial services innovation. We are also one of the fastest growing companies in the nation, receiving recognition on the list of INC 5000 fastest growing private companies in America the last 5 years in a row.
With all this opportunity and growth, we need exceptional individuals to join our team.
Our Culture
We are the combination of the stability of a bank with the creativity of a fintech startup. Youll enjoy a stable, family friendly, culture of consumer-oriented and responsible innovation. Since were a profitable and highly rated bank, you wont have to worry about getting the next round of VC funding and we expect you to have a work-life balance of a normal human. Weekends, nights, and evenings should be spent with friends and family, not in the office.
Our Core Values

Take Initiative A bias to action
No Big Egos Self-confidence with humility
Honesty Direct forthright communication
Wicked Smart Intellectually and emotionally self-aware

Job Summary
Austin Capital Bank is seeking an exemplary individual to join the banks call center team as a Customer Service Representative.
The Contact Center Representative (CSR) provides superior customer service through the phone and as reps grow with us, we will introduce them into new channels of communication.
Responsibilities and Duties

Provide excellent customer service for inbound customer service
Helping our customers with their needs and assisting them with features and benefits of our products and services.
Utilize current systems to assist customers to achieve their credit goals
Adhere to Company attendance, punctuality, and meal and rest break requirements
Performs related duties as assigned by supervisor

Attributes of Successful Candidate

Experience in a call center or financial services related industry
Positive attitude, strong work ethic, and team player attitude
Continually learns and grows. Open to receiving feedback and giving feedback
Thinks outside of the box for solutions to help customers
Proactive and detail oriented
Exceptional customer-service skills with sound judgment and decision-making abilities
Exemplary communicator with customers and team-members
Have a passion for helping people to build their credit
Integrity, strong character, and maintain confidentiality
Asks for and appreciates open communication
Dependable and reliable

Preferred Knowledge and Experience

High school diploma or equivalent
Two years of experience as a Customer Service Representative in a call center
Demonstrate good problem-solving skills
Excellent interpersonal and communication skills
Good understanding of financial products and services
Good organizational skills
Above average skills and knowledge in Microsoft Excel, Microsoft Word, & Outlook
Ability to work flexible hours


Keywords: Austin Capital Bank, Austin , Contact Center Representative, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

$1180 - Earn by delivering 100 trips with Uber Eats
Description: 1180 - Earn by delivering 100 trips with Uber Eats Wimberley, TX 2854 442DBC88494B019F69839E318EEC43207593 Deliver with Uber. Earn on your schedule. Sign up to deliver with Uber Eats and earn 1180 when (more...)
Company: Uber Eats
Location: San Marcos
Posted on: 04/14/2021

Choose your own schedule - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: San Marcos
Posted on: 04/14/2021

CDL A Established Team Driver Jobs - 6 Mos. OTR EXP Req'd - No Touch Freight
Description: Kennesaw Transportation is hiring CDL-A Established Teams. Don't Join a Company, Join our Family Today. Benefits: Team drivers average 1,700 a week just in mileage pay Teams earn up
Company: Kennesaw Transportation
Location: Temple
Posted on: 04/14/2021

Description: 7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753CarMax, the way your career should be -When our vehicles shine, you will shineCarMax customers expect to choose from a range of (more...)
Company: CarMax
Location: Georgetown
Posted on: 04/14/2021

Non-Residential Counselor
Description: Gary Job Corps Center is seeking an energetic and driven Non-Residential Counselor to join our team Responsible for providing personal/career counseling for non-residential students to enhance student (more...)
Company: Adams and Associates, Inc.
Location: San Marcos
Posted on: 04/14/2021

Hair Stylist - Walnut and County Line
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: San Marcos
Posted on: 04/14/2021

Server - Stone Hill Chili's
Description: Role OverviewOur Servers don't just provide our Guests with amazing food and drinks. They deliver hospitality and service that is absolutely Chili's If you take pride in providing great service and love (more...)
Company: Chili's
Location: Pflugerville
Posted on: 04/14/2021

Molecular Biologist
Description: Molecular Biologist needed for a contract opportunity with Yoh Scientific's client located in Cedar Creek, TX. This position in the Genomics R D Team of a global biotechnology company, and requires a (more...)
Company: Yoh, A Day & Zimmermann Company
Location: Pflugerville
Posted on: 04/14/2021

Practice Administrator III - Neuroscience Center and Psych - Temple
Description: JOB SUMMARY br br The Practice Administrator 3 is responsible for strategic and daily operations of a practice, or potentially multiple practices, while balancing the daily goals of the practice s (more...)
Company: Baylor Scott & White Health
Location: Temple
Posted on: 04/14/2021

Registered Nurse Med Surg NIGHTS
Description: Job Description 5000 Sign on bonus Facility: Pflugerville Medical Center Department:
Company: Baylor Scott & White Health
Location: Pflugerville
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds