Patient Service Specialist II - Part-Time
Company: Baylor Scott & White Health
Location: Austin
Posted on: April 9, 2021
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Job Description:
JOB SUMMARY
The Patient Services Specialist 2 provides administrative support
in a physician office, clinic or other operational area that
assists patients, to ensure high quality, patient-centered care.
Duties include patient relations, check-in or check-out,
scheduling, insurance verification and answering phones. May assist
in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists patients and other visitors by performing patient related
duties to include check-in or check-out, scheduling, insurance
verification and answering and responding to phones inquiries.
Arranges follow-up visits and referral appointments.
Registers patients by collecting and verifying insurance
information. Verifies patient demographics and enters changes into
computer system. Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to
established guidelines. Posts payments and enters charges into
computer utilizing appropriate codes. Generates daily payment
reports and verifies cash drawer against report. Provides accurate
patient, medical, financial or procedural information to patients
or approved outside entities. Discusses financial arrangements with
patients, as requested.
Responds to routine escalated inquiries concerning services, hours
of operation, etc. Ensures any patient complaints are handled
appropriately.
Assists with medical records duties by pulling charts for scheduled
and walk-in appointments, prescription refills and other requests.
Retrieves, transports, sorts and files medical records. Copies
medical records chart for patient transfers and referrals as
requested.
Assists in training, mentoring and providing assistance to junior
staff as requested.
KEY SUCCESS FACTORS
Strong listening, interpersonal and communication (oral and
written) skills, and professional, pleasant and respectful
telephone etiquette. Ability to adapt communication style to suit
different audiences. Empathetic listener, sensitive, upbeat,
optimistic, articulate, gracious and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have thorough understanding of the Out of Network
process
Skilled in the use of personal computers and related software
applications.
Skilled in preparing and maintaining patient records.
Able to analyze unpaid third-party claims and delinquent accounts
to determine appropriate follow-up actions to ensure payment.
Able to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 1 Year of Experience
Keywords: Baylor Scott & White Health, Austin , Patient Service Specialist II - Part-Time, Other , Austin, Texas
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