Teleservice Representative II

Company: Planet Pharma
Location: Austin
Posted on: April 6, 2021

Job Description:

We are starting to phase back into the office, so the role will require a combination of being in the office and working from home. Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work! WHAT YOUR NEW MANAGER WANTS YOU TO KNOW: Were looking for a hardworking and goal oriented Inside Sales professional to join our team. If youre a competitive self-starter who thrives in a fast paced, metric driven environment, we would be very interested in receiving your resume. Lets talk about what you can bring to our sales team and what you aspire to do in the future. * YOU ARE more than just a title, YOU ARE* A Sales Support Guru - You support existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.* A Communicator - You possess strong verbal communication skills, be highly organized, flexible, self-starter and have the ability to articulate value on a consistent basis in order to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. YOU WILL: * Be a trusted and expert partner. Use inside sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer samples and resources, while meeting and exceeding established daily and monthly call volume metrics* Build bridges. Introduce, establish, grow relationships, and retain an expanding group of healthcare professionals from all levels. You receive customer requests, and answer questions related to process of securing samples and literature.* Deliver leading edge Customer Experience. Displaying a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responses, while maintaining compliance.* Maintain highest degree of quality and accuracy. You understand client systems and accurately enter all information into systems, ensuring data integrity. You maintain training materials related to clients and keep up to date on changes. YOU BRING: * Associates degree from accredited college or university required. Bachelors preferred* At least two (2) years of business experience within customer service and/or sales, preferably in an environment incentivized by goals and metrics* Successful experience in direct selling and a healthcare industry preferred* Associates degree from accredited college or university required, Bachelors preferred LEADERSHIP SKILLS: For this role, were looking for a leader who is: * Excellence Focused* Optimistic* Open and Authentic A Talent Magnet: The best leaders are brand ambassadors and have an eye out for great talent to join our family. All colleagues are an extension of our recruiting team, building bridges for the best people to grow our company. WE WILL GIVE YOU THE EDGE: We define the edge, as something that sets us apart, gives us an advantage and strengthens us to be better - for our customers, patients, investors and each other. Our 'edge' is our colleagues, and we are committed to making the best place for them to work and achieve career goals. How do we do this? We Engage, Develop, and Reward our colleagues. * Engage. From Day 1. You are a bold leader who wants to make an impact. We listen to your ideas and your questions, so we can be even better at what we do.* Develop. Learn every day, build new skills every day. We prioritize development, so our leaders are always ready for the next challenge and opportunity.

Keywords: Planet Pharma, Austin , Teleservice Representative II, Other , Austin, Texas