Customer & Product Support Specialist
Company: SATISFYD
Location: Austin
Posted on: April 6, 2021
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Job Description:
We are seeking a Customer and Product Support Specialist with
entrepreneurial spirit, a self-starter and results-oriented to join
the team. The primary responsibility of this position is to
maintain strong customer relationships through service excellence
and operational improvements. This person will perform technical
tasks, monitoring automated survey processes, providing product and
customer support using JIRA application product planning tool. The
Customer and Product Support Specialist will be responsible for
fixing reliability issues and tracking service metrics. The
successful candidate will be a collaborative team player and be
detailed oriented with strong problem-solving skills.SATISFYD is a
small and high-performance team that has been fully remote for the
last 10 years. Our core values encourage a trusting and flexible
work environment. We believe that maintaining a work/life balance
creates a more productive and fulfilling experience for everyone.
SATISFYD is a great place to work for technically oriented,
self-directed and collaborative individuals committed to a positive
customer experience.What You'll Do* Managing daily / weekly /
monthly survey process (Creation, distribution, and collection)*
Product and Customer Support* Troubleshooting errors prior to
reporting to Development* Fielding customer support tickets*
Product Development* Supporting the teams sprint planning within
JIRA* Reviewing new release and conducting quality assurance on the
SATISFYD platform* Building partnerships and liaising with the team
to determine the company's services, delivery criteria, and
solutions for issues that may arise.* Assessing customer feedback
and using your creativity to establish, improve, and refine
services.* Identifying customer needs and overseeing service
delivery within the business context.* Maintaining positive
relationships with customers through service and support.*
Monitoring vendor quality and relationship* Determining ways to
reduce costs while maintaining a strong customer
experience.Requirements* A Bachelor's degree or relevant experience
required* 2-5 years of business-related experience. Open to recent
Graduate with internship experience* Critical thinking, analytical
and technical in nature* Self-Starter who can provide specific
examples* Strong customer service, project management, and quality
control skills* Detail Oriented with excellent time management and
problem-solving skills* Excellent computer skills and the ability
to use technical software* Ability to work in a distributed
environment with strong teamwork skills* Focused, organized and
meets deadlinesBenefits* Fully Remote* Flexible work hours* Health
Insurance* Dental* Retirement Plan
Keywords: SATISFYD, Austin , Customer & Product Support Specialist, Other , Austin, Texas
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here to apply!
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