Client Support Specialist
Company: Slingshot
Location: Austin
Posted on: April 6, 2021
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Job Description:
Slingshot Technology, Inc. is a Utah based start-up recently
recognized by Inc Magazine as one of America's fastest growing
companies (#146!!!). We believe in a world where conversations
matter, where technology enhances human interaction instead of
replacing it, and where people can effortlessly connect with
service providers that help home feel like home.We are looking for
a passionate Client Support Specialist who will partner with and
ensure the long-term success of our customers. You will be
responsible for developing long-term relationships with our
customers, connecting with key business executives and
stakeholders. You will liaise between customers and
cross-functional internal teams to ensure the timely and successful
delivery of our solutions according to customer needs. We are
really looking for someone who will be the face of our company to
each of our customers.**To qualify for this position, you must
currently live in one of these states: Utah, Texas, Arizona,
Nevada, Idaho, Oklahoma or Florida**RequirementsKey
responsibilities: Proactively reach out to clients who are not
seeing a return on their investment. Meet with clients by phone or
via Zoom when needed. Coach clients on the adoption of key features
to help them meet their goals. Coach clients on operational
processes that will help meet their goals. Analyze each team's
system usage, lead follow up, email effectiveness, etc. making
recommendations as needed. Fiercely protect client happiness,
striving for 100% client satisfaction. Perform Business Reviews
that feature tailored key metrics for each customer, as requested.
Assess usage of minutes and make upgrade recommendations based on
their volume. Manage and maintain client sales profiles; pricing,
offered services, service area maps, etc. Client
satisfaction/retention is your number 1 priority. We help clients
with whatever questions they have by investigating situations and
coming up with solutions to their problems. We'd like to speak to
you if: Have exceptional phone skills. Have proven success when
dealing with client escalations. Have strong objection handling
experience. Have the ability to multi-task and work on several
projects/client needs at the same time. Have the ability to
trouble-shoot client problems and follow the appropriate steps to
solve them. Have excellent computer skills; Excel, Google sheets,
etc. Have experience working remotely. 2+ years account management
experience in a software/web environment is a plus, but not
necessary. You'll enjoy this position if: Have a passion for client
support; You are upbeat and engaging yet empathetic in your
approach with clients. Are able to establish a great rapport with
clients within a short timeframe. Love to investigate. You enjoy
figuring out "why" something happened and have the ability to solve
problems. Love formulating prescriptive strategy, analyzing key
data points, and problem solving in order to help clients drive
better business results. Have a relentless desire to learn, to
absorb industry knowledge, and become a thought leader for your
clients. Have excellent communication skills that are apparent in
your email and phone presence. Enjoy working cross functionally
with other teams while being responsible for your own client load.
BenefitsWhat You'll Get: Competitive compensation of $16/hour WFH -
Work from Home, the beach, the ski slopes, wherever. We've been
doing this since before it was cool Generous PTO to build the
underground crime empire you've always dreamed of Hang-gliding
accident? Flesh-eating bacteria? We've got a Health Care plan for
that We'll help you prepare for your future like a squirrel caching
acorns in its favorite tree with a matching 401k You may not be the
Arnold Schwarzenegger (or maybe you are), but we'll hook you up
with a Gym Membership anyway Growth / development potential! We're
aggressively growing and so are our team members
Keywords: Slingshot, Austin , Client Support Specialist, Other , Austin, Texas
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here to apply!
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