Specialist, CE Recruiting & Advising

Company: Inside Higher Ed
Location: Austin
Posted on: April 6, 2021

Job Description:

Position InformationLocation: Open CampusHours: 8-5; hours will varySalary: Specialist 6/118 ($33,316.00 - $47,593.00)FLSA Status: ExemptReports To: Director, CE Operations and ContractsCriminal Background Check: Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.College ProfileAustin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the college mission to promote equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes difference and models respectful interaction with others.Engages with the community both within and outside of ACC.Our MissionThe Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area. For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and InclusionACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes. As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of JobTo identify target markets of potential students, recruit students, and track progress in Austin Community College (ACC) Continuing Education (CE) programs and beyond.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
• Recruits students for Austin Community College (ACC) Continuing Education (CE) programs at evening, weekend, and day events.
• Makes individual and group presentations and recruiting visits to provide information to prospective students about ACC CE programs, including student support and resources, and career and transfer options.
• Advises and assists students on different programs, courses, required paperwork, financial assistance, and other entry issues.
• Meets recruiting and advising target goals as set by supervisor.
• Tracks students from first contact all the way to job placement, transfer, and/or other desired student outcomes.
• Works closely with the CE Team (Program Coordinators and Support Staff) and with other support personnel in the college to achieve enrollment and retention goals.
• Follows-up with all leads and interested students to provide guidance through the registration process with on-going quality communication, effective customer service, and advising support.
• Uses consistent, effective outreach and follow-up contacts including in-person activities, phone calls, and digital communication; documents and tracks contact data into computer systems ensuring compliance with any regulatory requirements.
• Establishes and maintains an active role in the community in order to recruit prospective students.
• Assists in developing recruitment and advising materials.
• Maintains and updates records and files on recruitment activities along with collected student information using Constitutent Relationship Management (CRM) Recruit and other software; creates and submits reports.KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. ACC Continuing Education programs. Best practices for higher education recruitment and enrollment strategies. College recruitment, admissions, procedures, programs, and careers. Public relations and customer services principles. Student database systems. Constituent Relationship Management (CRM) Recruit or other contact management systems. Multicultural education programs and systems.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Maintaining an established work schedule, which may include evenings and weekends. Effectively using interpersonal and communications skills, including the use of tact and diplomacy. Effectively using organizational and planning skills. Public speaking skills in preparing and enthusiastically making individual and group presentations. Interacting with persons of diverse backgrounds. Maintaining confidentiality of work-related information and materials. Able to collaborate with others in a team focused environment. Able to quickly establish rapport and engage prospective students.Technology Skills Use a variety of spreadsheet, word processing, database, and presentation software.Required Work Experience
• Two years related work experience.Preferred Work Experience Two years experience in college student recruiting or advising. Experience to include experience with Constitute Relationship Management (CRM) Recruit or similar software.Required Education
• Bachelor's degree.Special RequirementsLicenses/Certifications; Other Valid Texas Driver's License and reliable transportation for local Austin area travel.Other Preferred Qualifications Bilingual in English and Spanish. Knowledge or experiece with CRM (Constituent Relationship Management) Recruit or other contact management systems. Writing communication skills including online and social media formats. Knowledge of workforce and adult education programs.Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 20 pounds.Safety
• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.HR Use Only
• Updated 01-29-2021Information for This Posting Only This person will be throughout the business units, campuses, events off-site.ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law. DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Keywords: Inside Higher Ed, Austin , Specialist, CE Recruiting & Advising, Other , Austin, Texas