Program Services Supervisor
Company: Goodwill Industries of Central Texas
Location: Austin
Posted on: April 6, 2021
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Job Description:
COMPANY: Established in 1958, Goodwill Central Texas is a
non-profit organization that has transformed thousands of lives
through the power of work. We are the leader in workforce
development, one of the largest employers in our region, and a
cornerstone of the community. Our mission is funded through our
donation-driven retail stores, comprehensive business and staffing
solutions, and generous community support. Our ten-year vision is
to transform the lives of 100,000 Central Texans through work.
Work. Empower. Transform. Join the team whose work empowers people
to transform their lives. POSITION SUMMARY: The Program Services
Supervisor will supervise and support the team of Career Case
Managers that are providing direct support to Goodwill clients
(homeless/at-risk of homelessness, re-entry, disability,
opportunity youth, etc.) seeking assistance with training,
education, and employment. The Program Services Supervisor is
responsible for providing administrative, quality assurance, and
performance oversight of WFA programs as well as supervision of
staff members in order to ensure programmatic success. This
position ensures that the day to day operations of WFA service
delivery are fulfilled and provides guidance and support to front
line staff members. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Hire,
train and supervise members of the Case Management Team. Ensure
data entry and case file management policies and procedures are
adhered to. Monitor staff for compliance with all other
documentation requirements.* Provide guidance and serve as a
resource as specific needs arise related to clients experiencing
barriers to employment. Recommend and support referrals within and
outside of Goodwill for various services needed to support each
client's participation in education, career advancement training,
and employment activities.* Work closely with the Career Case
Management team in assigning clients, staffing client transitions
from one service to another ensuring all required assessments have
been completed. Communicate with appropriate Workforce Advancement
Supervisors that transitions from one service to the next have been
sufficiently vetted and agreed upon by all appropriate staff.* Work
closely with grants management team and quality assurance staff to
ensure that all grant related performance metrics and grant related
expenditures are met and exceeded.* Monitor, analyze and report on
organizational, departmental, and team metrics established to track
performance and inform data driven decisions for sustainability and
growth opportunities.* Serve as a member of the Workforce
Advancement Management team. Contribute to team meetings and
organizational discussions in ways that impact results and informs
good decision-making practices.* Demonstrates ethics and complies
with Corporate Compliance Program and WFA Ethical Code of Conduct.*
Ensure all staff has access to and participate in professional
development and training within and outside of Goodwill.*
Demonstrate thorough knowledge of relevant community resources and
referrals that serve the needs of Goodwill clients. Liaison with
leadership at community partners on behalf of Goodwill programs and
service delivery designed to meet/exceed the performance metrics of
our programs.* Participate in special projects as assigned and
delegated by leadership. OTHER DUTIES AND RESPONSIBILITIES: *
Establish, collaborate, and maintain positive, professional working
relationships with all levels of leadership within Business
Solutions, Workforce Advancement, and Education Services to ensure
high quality of services are provided.* Demonstrate respect for all
employees' personal beliefs, cultural contributions, and individual
values that complement the mission, vision and values of the
organization.* Understand, adhere to, and enforce all
organizational policies and procedures. SUPERVISORY RESPONSIBILITY:
* This position supervises Career Case Managers and/or Housing Case
Managers. REQUIRED QUALIFICATIONS: * Bachelor's degree in Social
Work, Psychology, Sociology, Vocational Rehabilitation, Education,
Human Services, Counseling, or similar/related field required.* One
year experience working in social services and/or employment
counseling.* Prior experience in career planning principles and in
depth knowledge of business needs as it relates to serving
marginalized populations.* Exceptional analytical and critical
thinking skills; excellent interviewing and communication skills;
proficiency in Microsoft Office and various database systems.*
Knowledge of Goodwill services, community resources, and business
networking.* Texas Driver's License, good driving record, liability
insurance, and vehicle in good working condition to travel on work
related business to meet client and staff location needs. PREFERRED
QUALIFICATIONS: * Master's Degree in Social Work, Psychology,
Counseling, Sociology, Vocational Rehabilitation, Education, Human
Services, or similar/related field.* Professional licensure issued
at conclusion of Master's degree program listed above (e.g. LMSW,
CRC, LPC, LMFT, etc.)* One or more years of providing case
management services to under-served populations.* One or more years
of supervisory experience and/or management of grant programming.*
Bilingual (Spanish, ASL, Arabic, Farsi). COMPENSATION AND BENEFITS:
$22.00/hour depending on experience and qualifications. All
qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
age, marital status, pregnancy, genetic information, or other
legally protected status. We maintain a drug-free workplace and
perform pre-employment substance abuse testing.
Keywords: Goodwill Industries of Central Texas, Austin , Program Services Supervisor, Other , Austin, Texas
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