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Program Services Supervisor

Company: Goodwill Industries of Central Texas
Location: Austin
Posted on: April 6, 2021

Job Description:

COMPANY: Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our ten-year vision is to transform the lives of 100,000 Central Texans through work. Work. Empower. Transform. Join the team whose work empowers people to transform their lives. POSITION SUMMARY: The Program Services Supervisor will supervise and support the team of Career Case Managers that are providing direct support to Goodwill clients (homeless/at-risk of homelessness, re-entry, disability, opportunity youth, etc.) seeking assistance with training, education, and employment. The Program Services Supervisor is responsible for providing administrative, quality assurance, and performance oversight of WFA programs as well as supervision of staff members in order to ensure programmatic success. This position ensures that the day to day operations of WFA service delivery are fulfilled and provides guidance and support to front line staff members. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Hire, train and supervise members of the Case Management Team. Ensure data entry and case file management policies and procedures are adhered to. Monitor staff for compliance with all other documentation requirements.* Provide guidance and serve as a resource as specific needs arise related to clients experiencing barriers to employment. Recommend and support referrals within and outside of Goodwill for various services needed to support each client's participation in education, career advancement training, and employment activities.* Work closely with the Career Case Management team in assigning clients, staffing client transitions from one service to another ensuring all required assessments have been completed. Communicate with appropriate Workforce Advancement Supervisors that transitions from one service to the next have been sufficiently vetted and agreed upon by all appropriate staff.* Work closely with grants management team and quality assurance staff to ensure that all grant related performance metrics and grant related expenditures are met and exceeded.* Monitor, analyze and report on organizational, departmental, and team metrics established to track performance and inform data driven decisions for sustainability and growth opportunities.* Serve as a member of the Workforce Advancement Management team. Contribute to team meetings and organizational discussions in ways that impact results and informs good decision-making practices.* Demonstrates ethics and complies with Corporate Compliance Program and WFA Ethical Code of Conduct.* Ensure all staff has access to and participate in professional development and training within and outside of Goodwill.* Demonstrate thorough knowledge of relevant community resources and referrals that serve the needs of Goodwill clients. Liaison with leadership at community partners on behalf of Goodwill programs and service delivery designed to meet/exceed the performance metrics of our programs.* Participate in special projects as assigned and delegated by leadership. OTHER DUTIES AND RESPONSIBILITIES: * Establish, collaborate, and maintain positive, professional working relationships with all levels of leadership within Business Solutions, Workforce Advancement, and Education Services to ensure high quality of services are provided.* Demonstrate respect for all employees' personal beliefs, cultural contributions, and individual values that complement the mission, vision and values of the organization.* Understand, adhere to, and enforce all organizational policies and procedures. SUPERVISORY RESPONSIBILITY: * This position supervises Career Case Managers and/or Housing Case Managers. REQUIRED QUALIFICATIONS: * Bachelor's degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.* One year experience working in social services and/or employment counseling.* Prior experience in career planning principles and in depth knowledge of business needs as it relates to serving marginalized populations.* Exceptional analytical and critical thinking skills; excellent interviewing and communication skills; proficiency in Microsoft Office and various database systems.* Knowledge of Goodwill services, community resources, and business networking.* Texas Driver's License, good driving record, liability insurance, and vehicle in good working condition to travel on work related business to meet client and staff location needs. PREFERRED QUALIFICATIONS: * Master's Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, Human Services, or similar/related field.* Professional licensure issued at conclusion of Master's degree program listed above (e.g. LMSW, CRC, LPC, LMFT, etc.)* One or more years of providing case management services to under-served populations.* One or more years of supervisory experience and/or management of grant programming.* Bilingual (Spanish, ASL, Arabic, Farsi). COMPENSATION AND BENEFITS: $22.00/hour depending on experience and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Goodwill Industries of Central Texas, Austin , Program Services Supervisor, Other , Austin, Texas

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