Customer Experience Associate

Company: Huckberry
Location: Austin
Posted on: April 5, 2021

Job Description:

We're looking for someone who thrives on providing support through several different channels of communication, including email, phone and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers.

Responsibilities

• Answering any and all questions related to Huckberry's products, marketing, and editorial content
• Owning the customer experience and working to exceed customer expectations. We want to treat our customers as you would treat a guest in your own home
• Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better
• Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
  
  Requirements
  
  • Located and authorized to work in the state of Texas
  • You enjoy talking with people and building relationships
  • You're able to empathize with customers in a genuine way that lets them know you care about their issues
  • You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
  • You have an ability to understand complex issues and explain them to others in beautifully simple terms
  • You're able to plan, organize, and prioritize work - this role wears many hats!
  • You're curious, and love diving deep into new products, brands and systems to learn them inside and out
  • A reliable home internet connection
  • Due to COVID-19 restrictions this role is remote/work from home; long term this role will be hybrid work from home/office position
  • Nights and weekends may be required
    
    Benefits
    
    Our mission of inspiring and equipping adventures is at the core of everything we do. That's why in addition to competitive market salaries and health benefits, we have a generous vacation policy, paid time off to volunteer, flexible work from home time, a sabbatical program (recent employee trips include a surf and yoga retreat in Morocco, dog sledding in Norway et al.), summer "See You Out There" Fridays, white water rafting trips, and, of course, loads of free gear.
    
    Company Description
    
    Huckberry is an online shop and journal geared towards men that inspires more active, adventurous, and stylish lives through exclusive sales, original story-telling, and unique experiences. We're a team of 100+ individuals based in San Francisco, Austin, Texas and Columbus, Ohio.
    
    Want to get know us better? Check out our
    
    • Journal http //huckberry.com/blog
    • Facebook https //
    • Instagram http //instagram.com/huckberry
    • Twitter https //twitter.com/Huckberry
      Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.

Keywords: Huckberry, Austin , Customer Experience Associate, Other , Austin, Texas