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Business Design Lead

Company: SoftServe
Location: Austin
Posted on: February 24, 2021

Job Description:

WE AREWith over 25 years of experience in digital software development and consulting, SoftServe is a global company in solving complex business problems, creating industry disrupting technology and accelerating growth and innovation while optimizing operational efficiency. From leading ISV to Fortune 1000 digital enterprises, SoftServe transforms the way thousands of clients do business by enlocking the value of advanced technolgies, such as Big Data, Internet of Things (IoT), DevOps, digital commerce, security, and experience design.
OUR TEAM As a SoftServe Center of Excellence (CoE) team of strategists, pragmatists, creative thinkers and business experts we are helping our clients reimagine their business value proposition and convert into an agile, innovative digital player, capable of using software and data to deliver digital offerings. We use human-centric and business-driven approaches to rethink holistic organizational configuration of people (roles, accountabilities, structures, skills), processes (workflows, routines, procedures), and technology (infrastructure, applications) to help our clients define value propositions and deliver offerings made possible by the capabilities of digital technologies.

WE ARE LOOKING FORAn experienced Business Design Lead who will be exploring client's business models, analyzing how to leverage technology to design the new ones, and advising on new opportunities and organizational change required to maximize client's business viability.
In this role you will be leading cross-functional teams and advise our clients how to build their digital future regardless of the stage of their digital journey, from measurements and KPIs through organizational impact and strategic roadmapping. This position is a great fit for someone who has a passion for applying creative problem-solving techniques to tough business challenges and who thrives on creating structure in the face of ambiguity. Your passion is centered on fusioning your previous experience with industry best practices to design innovative concepts that drive business value. You are a strong collaborator across the disciplines and you find ways to bring the best of the outside in.
YOU WILL WORK WITH

  • Collaborate with clients to understand their business challenges and opportunities and to help identify and prioritize their near- and long-term business goals
  • Lead clients and SoftServe cross-disciplinary teams through the pre-sale, research, discovery and ideation phases towards creating new value propositions, winning product and service strategies, as well as organizational change essential for delivering a constantly evolving, innovative set of digital offerings
  • Design, pitch and pilot innovative digital business concepts for clients that increase customer satisfaction, improve operational excellence, or optimize the value of an existing product portfolio by leveraging digital capabilities
  • Lead C-level strategic discussions, negotiate program scope, priorities, and timelines, as well as facilitate large in-person and remote client-facing workshops.
  • Design and lead change required in client's organizational structures and strategic assets to help companies support new digital offerings and drive innovations.
  • Develop business cases and evaluate viability for new business concepts and innovative digital offerings (products and services) through market research, data analysis, financial modeling, and risk assessment
  • Create, adjust, or coach project deliverables that may include proposed solution approach, digital strategy and solution vision, digital playbook, program roadmap, product playbook, etc.
  • Design and lead research to understand market needs, test hypotheses and prototypes, and improve existing or new concepts
  • Establish and evolve strong relationship between the strategic clients and SoftServe teams
  • Create templates and tools that allow repeatability and consistency as the team grows
  • Contribute to creation of new professional service offerings within Business design and Digital products practices

    YOU ARE:You have:
    • Strong intellectual and business acumen - both to quickly understand situations and issues and to make connections between related and unrelated areas
    • Embrace new challenges - ability to work efficiently and quickly in challenging situations.
    • Comfortable with uncertainty - ability to structure own work when boundaries and stakeholders are not clear
    • Clarity of thought - ability to describe the essence of a situation or issue in terms that people can instantly understand
    • Presentation skills - able to structure and present a compelling client-facing presentation, be it a pitch or a client deliverable.
    • Strong communication - comfortable with constant, appropriate and timely communication (both written and verbal)
    • Seeing the bigger picture - be able to maintain a sense of where each piece of work fits within the scheme of the overall project or product
    • Making connections - ability to join up different bodies of thought or experiences and ensure the team is well connected and engaged
    • Empathetic - able to build good rapport with clients quickly and understand their needs.
    • Eager to learn - keen to understand more about the bigger picture and what is motivating clients. Be flexible to adjust based on gained new learning.
      OUR SUCCESSFUL CANDIDATE
      • At least 7 years of experience with strategy development, consulting or agency experience leading multi-discipline team to drive organizational change and bring innovative business opportunities to the market leveraging digital capabilities
      • Fluency in designing business models, carrying out market research, and preparing business case to support innovative business concepts
      • Familiar with and curious about technology and opportunities it creates for businesses to strengthen their competitive position on the market
      • You combine human stories, business needs understanding with hard data to identify efficient path to move forward with successful digital offerings (products, services or ventures) creation
      • Experienced strategist with strong analytical and problem-solving skills
      • Skilled communicator who can efficiently present findings, lead workshops, conduct interviews and pitch the value of recommended business concepts to clients
      • Innovative business models, digital products and services visioner willing to contribute to SoftServe's business design and product consultancy competencies
      • When safe to do so, ready to travel up to 50% of your time to client locations, domestic and international, for joint engagements, discoveries, collaborative workshops.

Keywords: SoftServe, Austin , Business Design Lead, Other , Austin, Texas

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