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Major Account Coordinator

Company: Four Hands
Location: Austin
Posted on: February 24, 2021

Job Description:

Four Hands, a leader in lifestyle home furnishings, is looking to hire a Major Account Coordinator in our Austin, TX, headquarters. This position is expected to partner with Major Account Support Specialist to achieve maximum results from critical customer relationships. A strong candidate will be a team oriented self-starter that wants to help us reach the next level. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.IN THIS ROLE* Respond to customer service inquiries in a timely manner while providing exceptional customer service.* Identify the issue and facilitate the resolution, i.e. process return authorizations, credits and/or any other request to satisfy the customer issue.* Determine customer service requirements by maintaining consistent contact with customers and the Account Executive; analyzing information and providing solutions* Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed* Maintain a thorough knowledge of the order to cash process and show attention to detail and accuracy when processing orders* Maximize customer operational performance by providing resources and technical advice and working to convert customers to using our website* Maintain and improve customer-service quality; by resolving problems, building relationships, identifying customer service trends, determining system improvements, implementing change* Work diligently to continuously improve the customer experience and the processes within the organization* Actively participate in meetings and trainings* Responsible for upholding the Core Values and being a valuable member of the Four Hands Team* Other tasks as defined by ManagementTHE IDEAL PERSON* High School Diploma required, Bachelor's Degree preferred* Proficient in Microsoft Office with an emphasis on Outlook and Excel* Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment* Exhibit a friendly and helpful manner and be able to work well with others in a team environment* Excellent organizational skills* Ability to make decisions and work independently* Active and engaged listener, with the ability to clearly and concisely communicate with various audiencesPowered by JazzHRL6v986AmW8

Keywords: Four Hands, Austin , Major Account Coordinator, Other , Austin, Texas

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