Systems Engineer
Company: Integritek
Location: Austin
Posted on: February 22, 2021
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Job Description:
Key Accountabilities:The Systems Engineer serves as a technical
expert in the area of system administration and engineering and
support for complex IT environments and will actively manage
customer environments and infrastructure, including servers,
workstations, switches, firewalls, databases, security tools,
software, system tools, business applications, and other processes.
You will work with a team of systems engineers and support
engineers responsible for the technical support, design, planning,
implementation, and troubleshooting necessary to achieve the
highest level of performance tuning and recovery procedures for
enterprise systems for clients. You will be empowered to leverage
Integritek's ticketing platform and dashboards to manage your
ticket queue and will work in a team environment to enhance your
knowledge and that of your teammates.Personalized Support * Develop
an in-depth knowledge base of your client's technical
infrastructure ecosystem, culture and communication preferences. *
Keep customers informed of progress, changes and solutions in a
timely and effective manner that exceeds expectations and is in
alignment with their culture and communication preferences. *
Maintain client specific documentation in Integritek's systems
according to standards and specifications. * Support essentials
such as operating systems, servers, workstations, security tools,
routers, switches, firewalls, phones, business applications,
security updates and patches in various environments * Support in
the design, testing, evaluation, implementation, and
troubleshooting for multiple complex platforms of large size and
complexity (hardware, operating systems, software, systems tools
and IT processes). * Upgrade systems and processes as required for
enhanced functionality and performance. * Support the deployment of
network architecture; support LANs, WANs, network segments,
internet, and intranet systems. * Serve as a point of escalation,
providing technical support, as needed, to Support Technicians and
Field Services teams. Project Management * Manage client projects
as assigned, coordinating activities with internal/external
technology owners/service providers. * Excellent communication
skills both written and verbal, flexibility in concepts and action,
able to handle aggressive mission critical deadlines. * Seek to
overcome challenges and accept failure as an opportunity for
improvement.Technical Knowledge & Skills* Advanced knowledge
managing Microsoft Technologies including: Windows Server
(2003-2016), Microsoft Exchange (2003-2016 and Office 365), SQL
Server (2000-2016). * Proficiency with configuring, managing, and
troubleshooting firewalls, switches and routers from various
manufacturers. * Advanced knowledge of networking design,
management, configuration, troubleshooting (LAN, WAN, VMPLS, VLAN,
Routing, Firewalls, etc.) * Experience supporting clustered
environments. * Well-rounded knowledge of storage solutions (MD,
Compellent, HP, Nimble, QNAP, etc.). * Maintenance of
virtualization technologies such as Hyper-V and VMWare. *
Management of various disaster recovery solutions. * VOIP
troubleshooting and maintenance. Experience & Education* 6+ years
relevant technical experience * 3+ years working for a managed
service provider or similar business * Willing to participate with
Helpdesk escalations and perform Project Management when needed*
The knowledge, skills, and abilities typically acquired through the
completion of a bachelor's degree program or equivalent degree in a
field of study related to the job. * Industry certifications
preferred but not required (CCNA, MCSE, Server+)Other Expectations*
A general understanding of our industry is expected; familiarity
with IT management consulting services is helpful. * Adherence to
all job-related practices, policies, and procedures.* Reliable
transportation and current auto insurance to travel for onsite
customer support. * Constant, quick, and accurate use of a personal
computer, automation systems, and office equipment.Core Values*
Personal Excellence - You nerd out on developing your industry
skills and knowledge and are hungry to learn. You are coachable and
self-reflective in your skills and ability. * Indomitable Spirit -
You are self-motivated and creatively resourceful. Determined to
find the right solution.* Solutions Oriented - You are empathetic
and pragmatic in searching for solutions. You use data to drive
your decisions. You act both decisively and are timely in your
response.* Team Player - work with others collaboratively to
breakdown silos in a positive way to help guarantee project
success. Always eager to help, you are communicative and respectful
in all matters.* Integrity - You know how to set goals for yourself
and you hold yourself accountable. You are reliable, transparent in
your actions and are trustworthy. Honest, you do what you say you
will do. About IntegritekHeadquartered in Austin, Texas, and
providing managed services globally, Integritek is a premiere
provider of technology services and support. Integritek was formed
with the purpose of combining "integrity with technology." Our
primary goal is to be a trusted adviser to our customers, providing
our services to them with the utmost integrity, honesty, and
professionalism. The solutions we offer cover a wide range of
technological needs; IT management, IT consulting and a full array
of communication services.Powered by JazzHRUPzC1MzJ9Q
Keywords: Integritek, Austin , Systems Engineer, Other , Austin, Texas
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