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Systems Engineer

Company: Integritek
Location: Austin
Posted on: February 22, 2021

Job Description:

Key Accountabilities:The Systems Engineer serves as a technical expert in the area of system administration and engineering and support for complex IT environments and will actively manage customer environments and infrastructure, including servers, workstations, switches, firewalls, databases, security tools, software, system tools, business applications, and other processes. You will work with a team of systems engineers and support engineers responsible for the technical support, design, planning, implementation, and troubleshooting necessary to achieve the highest level of performance tuning and recovery procedures for enterprise systems for clients. You will be empowered to leverage Integritek's ticketing platform and dashboards to manage your ticket queue and will work in a team environment to enhance your knowledge and that of your teammates.Personalized Support * Develop an in-depth knowledge base of your client's technical infrastructure ecosystem, culture and communication preferences. * Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences. * Maintain client specific documentation in Integritek's systems according to standards and specifications. * Support essentials such as operating systems, servers, workstations, security tools, routers, switches, firewalls, phones, business applications, security updates and patches in various environments * Support in the design, testing, evaluation, implementation, and troubleshooting for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools and IT processes). * Upgrade systems and processes as required for enhanced functionality and performance. * Support the deployment of network architecture; support LANs, WANs, network segments, internet, and intranet systems. * Serve as a point of escalation, providing technical support, as needed, to Support Technicians and Field Services teams. Project Management * Manage client projects as assigned, coordinating activities with internal/external technology owners/service providers. * Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. * Seek to overcome challenges and accept failure as an opportunity for improvement.Technical Knowledge & Skills* Advanced knowledge managing Microsoft Technologies including: Windows Server (2003-2016), Microsoft Exchange (2003-2016 and Office 365), SQL Server (2000-2016). * Proficiency with configuring, managing, and troubleshooting firewalls, switches and routers from various manufacturers. * Advanced knowledge of networking design, management, configuration, troubleshooting (LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.) * Experience supporting clustered environments. * Well-rounded knowledge of storage solutions (MD, Compellent, HP, Nimble, QNAP, etc.). * Maintenance of virtualization technologies such as Hyper-V and VMWare. * Management of various disaster recovery solutions. * VOIP troubleshooting and maintenance. Experience & Education* 6+ years relevant technical experience * 3+ years working for a managed service provider or similar business * Willing to participate with Helpdesk escalations and perform Project Management when needed* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. * Industry certifications preferred but not required (CCNA, MCSE, Server+)Other Expectations* A general understanding of our industry is expected; familiarity with IT management consulting services is helpful. * Adherence to all job-related practices, policies, and procedures.* Reliable transportation and current auto insurance to travel for onsite customer support. * Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.Core Values* Personal Excellence - You nerd out on developing your industry skills and knowledge and are hungry to learn. You are coachable and self-reflective in your skills and ability. * Indomitable Spirit - You are self-motivated and creatively resourceful. Determined to find the right solution.* Solutions Oriented - You are empathetic and pragmatic in searching for solutions. You use data to drive your decisions. You act both decisively and are timely in your response.* Team Player - work with others collaboratively to breakdown silos in a positive way to help guarantee project success. Always eager to help, you are communicative and respectful in all matters.* Integrity - You know how to set goals for yourself and you hold yourself accountable. You are reliable, transparent in your actions and are trustworthy. Honest, you do what you say you will do. About IntegritekHeadquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining "integrity with technology." Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.Powered by JazzHRUPzC1MzJ9Q

Keywords: Integritek, Austin , Systems Engineer, Other , Austin, Texas

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