Support Desk Specialist IV
Company: Apex Systems
Posted on: February 21, 2021
Needed: Support Desk Specialist IV Location: Austin, TX 78759
Type: 6 month contract-to-hire Must Have: Skills with
troubleshooting issues within the Windows, MAC, IOs, and Android
Operating Systems - also experience with troubleshooting PCs,
Macbook, Apple, and Android Mobile devices.
- 10+ years of experience
- Provides first level support for all end-users via telephone,
email or chat.
- Troubleshoots and resolves hardware, software and voice/data
communication systems issues.
- Escalates calls when appropriate.
- Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues
through to resolution.
- Requires experience using ticketing systems and writing
technical support reports and documentation.
- Must possess broad knowledge and proficiency with popular
operating systems, application software, desktop and laptop
computers, printers and networks. Nice to have: Familiarity with
Active Directory, Microsoft SCCM, MAAS360, LogMeIn RescueEEO
Employer Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at or - provided by Dice
Keywords: Apex Systems, Austin , Support Desk Specialist IV, Other , Austin, Texas
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