Support Desk Specialist IV

Company: Apex Systems
Location: Austin
Posted on: February 21, 2021

Job Description:

Needed: Support Desk Specialist IV Location: Austin, TX 78759 Type: 6 month contract-to-hire Must Have: Skills with troubleshooting issues within the Windows, MAC, IOs, and Android Operating Systems - also experience with troubleshooting PCs, Macbook, Apple, and Android Mobile devices.

• 10+ years of experience
• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. Nice to have: Familiarity with Active Directory, Microsoft SCCM, MAAS360, LogMeIn RescueEEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Austin , Support Desk Specialist IV, Other , Austin, Texas