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Service Expert Specialist 2

Company: LogistiCare
Location: Austin
Posted on: February 20, 2021

Job Description:

The Service Expert Specialist 2 works with customers, subcontractors and ModivCare staff to ensure quality service. The Service Specialist 2 also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints. ESSENTIAL FUNCTIONS * Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels * Initiates corrective actions * Work closely with other work streams to complete investigation * Collects all necessary supporting information to accurately provide a resolution * Monitors the complaint aging report in order to comply with turnaround requirements on resolution POSITION QUALIFICATIONS Education * High School Graduate or General Education Degree (GED) required Skills & Experience * 2+ years customer service experience in a medical environment preferred Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and proper phone etiquette skills * Strong verbal communications, problem solving, time management and organizational skills * Ability to effectively manage a high volume of work * Ability to quickly learn new technology * Ability to accurately type 35+ corrected words wpm * Read and write English fluently * Proficient in Microsoft Word, Excel and Outlook * Ability to work independently or with a team a must * Bi-lingual a plus We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) Salary: $15.18 - 20.24 hourly ModivCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Austin , Service Expert Specialist 2, Other , Austin, Texas

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