Service Expert Specialist 2
Company: LogistiCare
Location: Austin
Posted on: February 20, 2021
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Job Description:
The Service Expert Specialist 2 works with customers,
subcontractors and ModivCare staff to ensure quality service. The
Service Specialist 2 also establishes positive and effective
working relationships with customers, providers and agencies to
establish superior customer service and to reduce the number of
official complaints. ESSENTIAL FUNCTIONS * Records and initiates
investigation of complaints, grievances and general issues via
phone and all incoming communication channels * Initiates
corrective actions * Work closely with other work streams to
complete investigation * Collects all necessary supporting
information to accurately provide a resolution * Monitors the
complaint aging report in order to comply with turnaround
requirements on resolution POSITION QUALIFICATIONS Education * High
School Graduate or General Education Degree (GED) required Skills &
Experience * 2+ years customer service experience in a medical
environment preferred Prior front office medical experience,
medical case management and/or medical social work experience a
plusExcellent customer service and proper phone etiquette skills *
Strong verbal communications, problem solving, time management and
organizational skills * Ability to effectively manage a high volume
of work * Ability to quickly learn new technology * Ability to
accurately type 35+ corrected words wpm * Read and write English
fluently * Proficient in Microsoft Word, Excel and Outlook *
Ability to work independently or with a team a must * Bi-lingual a
plus We value our team members and realize the importance of
benefits for you and your family. ModivCare offers a comprehensive
benefits package to include the following: * Medical, Dental, and
Vision insurance * Employer Paid Basic Life Insurance and AD&D
* Voluntary Life Insurance (Employee/Spouse/Child) * Health Care
and Dependent Care Flexible Spending Accounts * Pre-Tax and Post
-Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan
with Company Match * Paid Time Off * Paid Parental Leave *
Short-Term and Long-Term Disability * Tuition Reimbursement *
Employee Discounts (retail, hotel, food, restaurants, car rental
and much more!!) Salary: $15.18 - 20.24 hourly ModivCare is an
Equal Opportunity Employer. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: LogistiCare, Austin , Service Expert Specialist 2, Other , Austin, Texas
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