Work From Home Customer Service Representative
Company: Aerotek
Location: Austin
Posted on: February 20, 2021
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Job Description:
This is a 24 HR call center, it requires open shift
availabilityDescription:As a Customer Success Representative, you
are a part of an amazing team that helps make roadsidebreakdowns
easier for customers in times of need. We'll rely on you to
actively listen to our customers'situations, needs, and provide
empathy and reassurance during high-stress situations. We are
looking forcustomer success experts who will provide the human
connection to our customers, partners, and serviceproviders and
provide a world-class, customer experience.You must exhibit a high
sense of urgency and work well under pressure. You are a curious
investigator who is notafraid of a challenge and is driven to
provide their best work. You are ready to adapt to any change
andeager to learn and face the unknown.Day-to-Day Strong sense of
urgency handling a high volume amount of inbound and occasionally
outbound calls Utilize CRM technology to create new customer
service requests Practice exceptional communication by
communicating effectively via phone, email and chats Effectively
communicate critical, key details to help aid in providing
appropriate, correct services Manage challenging customer service
situations while maintaining a positive, empathetic,
andconsultative approach towards the customer during their time of
need Meet and strive to exceed monthly, quarterly and annual team
goalsSkills:Call Center, Data Entry, Healthcare, Biotechnology,
Talk Time, QualityTop Skills Details:Call Center Computer Savvy
Customer ServiceAdditional Skills & Qualifications: Previous
experience in a customer service environment Excellent
communication (written & verbal) skills; bilingual speakers
preferred Highly driven and competitive in nature requiring minimal
supervision Ability to navigate through multiple weExperience
Level:Entry Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Austin , Work From Home Customer Service Representative, Other , Austin, Texas
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