Fingerprinting and Registry Support Specialist

Company: Texas Education Agency
Location: Austin
Posted on: January 15, 2021

Job Description:

MISSION: -The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.
POSITION OVERVIEW: -The TEA Educator Investigations division is responsible for investigating allegations of misconduct against educators and school employees in the State of Texas, thus playing a critical role in protecting the safety and welfare of students. This position will serve as the Support Specialist for the Fingerprinting and Registry Support Unit in support of the division, TEA, and the State Board for Educator Certification (SBEC). -The work involves providing excellent customer support to school districts and applicants for certification, maintaining strong relationships with external entities, completing technical and administrative tasks to ensure fingerprints are processed and schools are able to access information about the Do Not Hire Registry and Misconduct Reporting Portal. As necessary, the position may train, lead, assign, or prioritize the work of others. This position will work under limited supervision, with moderate latitude for the use of initiative and independent judgment.
Applicants who are strongly being considered for employment must submit to a national criminal history background check. -
ESSENTIAL FUNCTIONS:

• Provide excellent customer support to schools, applicants for certification, and TEA business units
  
• Answer customer support phone line and online Help Desk tickets; respond to questions and technical issues related to fingerprinting, the Do Not Hire Registry, and Misconduct Reporting Portal
  
• Perform a variety of administrative and technical tasks each day to ensure that fingerprinting results are complete, and that the DNH Registry information is available to schools
  
• Successfully complete other assigned responsibilities and projects; facilitate the TEA contractor and employee fingerprinting process; reconcile fingerprinting invoices received from DPS
  
• Work alongside the Program Supervisor to enhance the division's online resources; other duties as assigned
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  Qualifications
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  MINIMUM QUALIFICATIONS: -Education: -Graduation from an accredited four-year college or university.
  Experience: -At least two (2) years performing work involving fingerprinting or licensure; preferably in a regulatory or administrative environment. Experience providing customer support via phone or ticket system is also preferred.
  Substitutions: -Education and experience may substitute for one another on a year-for-year basis. -OTHER QUALIFICATIONS: -
  
  • Knowledge of state and federal laws and regulations pertaining to fingerprinting, licensure, criminal history, and confidentiality; including the Tx Edu. Code Chap. 22, Subch. C, and the Tx Admin. Code, Chap. 153, Subch. DD and Chap. 232, Subch. B
    
  • Ability to quickly enter information into multiple application screens with few mistakes, and the ability to troubleshoot basic system errors
    
  • Aptitude for gathering and analyzing information from multiple databases, such as TEA ECOS and the DPS Clearinghouse and using the information to assist customers; ability to troubleshoot basic system errors
    
  • Ability to complete assigned tasks, submit professionally written reports, and make sound recommendations by required deadlines
    
  • Strong communication skills, both oral and written. This includes the ability to actively listen, speak effectively, and utilize interpersonal skills.
    
  • Experience using a variety of software applications, including, but not limited to Office 365, Adobe Acrobat, internet browsers, customized databases and case management systems; and the ability to operate desktop computer and basic office equipment
    
  • Excellent stakeholder management and engagement skills; ability to establish and maintain effective working relationships with school districts, school employees, applicants for certificate, DPS, FBI, and the fingerprinting vendor, as well as the agency's investigative and legal staff and other agency divisions
    
  • Willingness to seek efficiency in an office environment; stay organized and prioritize tasks to achieve goals and objectives; eager to deliver requirements to internal/external customers and contribute to the agency's priorities
    
  • A desire to self-reflect, give/receive feedback, and continuously improve
    
  • Must satisfy the Texas Department of Public Safety's criteria for access to the TX DPS secure website and Clearinghouse
    
  • An in-box exercise may be administered at the time of interview. A recent performance evaluation will be requested from top candidates
    As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, sex, disability, or veteran status, unless an applicant is entitled to the veteran's preference.
    Additional Military Crosswalk (occupational specialty code) information can be accessed -.
    This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.
    No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.
    

Keywords: Texas Education Agency, Austin , Fingerprinting and Registry Support Specialist, Other , Austin, Texas