Consumer Success Representative
Company: realtor.com
Location: Austin
Posted on: January 14, 2021
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Job Description:
THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JUNE 2021We are
currently seeking full-time, driven, and highly self-motivated
Consumer Success Representatives. You will be the concierge helping
a consumer through the early stages of the home buying or selling
process. We're looking for team members with a strong work ethic,
who thrive in an autonomous environment, and treat work like "their
own business."Customer service, sales, retail, or consumer-facing
experience is preferred, but not required. Top candidates must
possess strong communication skills, both written and verbal, as
well as the ability to multitask in a fast-paced, high-energy and
competitive environment. Our commission structure is uncapped with
a high variable meaning you get out what you put in. Our team is
looking for candidates who are looking for a rewarding challenge.
You will have the ability to interface and learn from team members
in all departments of the company. This is an excellent opportunity
to pursue your goals and assist in the growth of an innovative real
estate-tech company! Are you up for it? Come join our team!Areas of
Ownership:* Responsible and accountable for your production.*
Represent realtor.com in a professional manner. i.e. by phone,
email and text message communication.* Ability to work in a team
atmosphere and independently.* Ability to determine the needs of
our clients through effective listening and questioning skills.*
Make 150-200 outbound warm leads and cold calls (50% split) daily
to identify client's needs and respond by providing superior
service and resolution.* Make successful connections between
consumers and real estate professionals to move the business
forward and break records.* Scheduling flexibility is required as
some shifts require late evening or weekend hours.* Read and Speak
English fluently, an additional language is a bonus but not
essential (Spanish).The Ideal Profile:* You have a bias towards
action and hold yourself and others accountable.* You welcome a
challenge and your competitive spirit drives you to win.* You
genuinely feel good and naturally go the extra mile to make sure
customers leave with a smile.* You are a confident communicator,
skilled at speaking and building rapport with people of all
backgrounds.* You have experience successfully calming down
escalated customers.* You are persistent and persevere in the face
of adversity.* You enjoy change and are always looking for ways to
improve.* You are self-motivated, ambitious, driven, and
goal-oriented.* You have excellent attendance and rarely miss
work.* You find it easy to learn new skills and tasks.* You thrive
in an open transparent environment, where feedback and coaching are
seen as gifts.* You aren't afraid to ask for help and are quick to
offer support when others need it.* You come to win every day with
a great attitude.* You are organized, independent, resourceful and
diligent.* You find Multi-tasking easy.* You have the ability to
collect and input data while fielding questions and speaking with
consumers.* You are tech savvy with experience using Email, VOIP,
Zoom, Google Hangouts, excel, etc.* You have a sufficient internet
connection to sustain 8-10 hours of internet use, i.e. dialing the
phone, video conferencing, online training.What We Offer:* Onsite
gym with showers and lockers (when in office)* Free lunch provided
daily (when in office)* Located on private members only disc golf
course* Working with a highly-motivated team with a proven track
record of success that also has a lot of FUN!* Competitive work
environment with great culture, rewards, recognition and fun
events* Medical, Vision, Dental, Disability and Life Insurance plus
Flexible and Dependent Care Spending Accounts* Investment in
growing your career and providing you opportunity to have an
immediate and massive impact on a growing company with a
revolutionary business modelWorking Conditions:Hours may vary as we
are open from 7 am through 11 pm. Weekends are also possible as we
are operating seven days a week. Position requires prolonged
standing or sitting and repetitive hand and wrist motion. Operates
phones, computers, fax machines, copiers, and other office
equipment.About realtor.comAt realtor.com--, we believe that
everyone deserves a home of their own. We're a community of nearly
2,000 employees that work hard to ensure that from the moment
someone starts dreaming about a new home, to the moment they walk
in the door and beyond, we're there to lend a helping hand. Every
month, 70 million people trust us with their journey home by
visiting our site and mobile apps, and we'd love to have you join
our team to help.We've got great offices across Canada and the US
and lots of sweet jobs to choose from, so we're hoping you'll join
us on our journey to make home buying and selling easier, and more
rewarding for everyone.Let's make a difference, together. For
Real.Diversity is important to us, therefore, realtor.com is an
Equal Opportunity Employer regardless of age, color, national
origin, race, religion, creed, gender, sex, sexual orientation,
gender identity and/or expression, marital status, status as a
disabled veteran and/or veteran of the Vietnam Era or any other
characteristic protected by federal, state or local law. In
addition, realtor.com will provide reasonable accommodations for
otherwise qualified disabled individuals.#LI-DH1
Keywords: realtor.com, Austin , Consumer Success Representative, Other , Austin, Texas
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