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In-House Marketing Representative (RGS)

Company: Holiday Inn Club Vacations
Location: Canyon Lake
Posted on: January 13, 2021

Job Description:

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.The Resort Guest Services Representative is responsible for booking qualified prospects to our sales team during guest service interactions. They are responsible for exceeding our guests and owners expectations during interactions by providing resort and area specific information. The representative must provide a positive world class experience to our owners and guests at all times while booking sales tours. The representative is responsible for assisting our guests in planning their vacation and making the arrangements necessary for them to have a seamless experience. During the process, this position is responsible for selling attraction tickets, mail and fax services, boarding pass assistance, providing area and resort information and directions and assisting with resolution of customer service issues. During all interactions the agent needs to maintain the utmost integrity.ESSENTIAL DUTIES AND TASKS:* Responsible for producing qualified tours to our sales team and expected to meet all minimum performance standards. Sell attractions tickets and provide transportation services. Complete knowledge of area/resort information and directions.* Must maintain the utmost integrity while dealing with our owners and guests. Must maintain constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents.QUALIFICATIONS:* Dependable and goal oriented.* Must have reliable transportation.* Self-directed and independent but works as a team player.* Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests.* Participates in proactive team efforts to achieve departmental and company goals.* Excellent customer service.* Strong oral communication skills.* Strong cash handling skills.INDROEducationRequired* High School Diploma or betterPreferred* GED or better* High School Diploma or betterSkillsPreferred* Cash Handling* Customer ServiceBehaviorsPreferred* Enthusiastic: Shows intense and eager enjoyment and interest* Team Player: Works well as a member of a group* Dedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferred* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Holiday Inn Club Vacations, Austin , In-House Marketing Representative (RGS), Other , Canyon Lake, Texas

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