Customer Operations Specialist - Austin, TX
Company: Bulb UK
Location: Austin
Posted on: January 13, 2021
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Job Description:
Hi, we're Bulb. Nice to meet you.We're working remotely to
protect our team during the coronavirus (COVID-19) pandemic. But we
are still hiring. So if you're looking for a new role and you're
happy to take part in a remote interview, read on---Bulb launched 5
years ago in London and we're now one of the fastest growing
private companies in the UK. We're expanding internationally and
are building the starting teams who will help change the energy
industry globally. Our mission is to help people lower their energy
bills and reduce their carbon impact at the same time.We're looking
for a full-time Customer Operations Specialist to join our growing
team. Our Specialists are the engine behind Bulb's exceptional
member experience. From answering member questions to identifying
process and product improvements, our analysts are integral to
Bulb's growing success.While our specialists provide support to our
members, this is not a traditional customer service role. As a
Customer Operations Specialist you will be responsible for directly
impacting our growth, product and culture from day one. You'll also
help build a world-class member experience team while getting a
deep-dive into the energy industry and life at a high-growth tech
company.In this role you will:* Assist members through email,
online chat, and phone* Find ways to improve member experience and
use analytics to test the impact* Design new processes and share
these results with other local and global teams* Find product
improvements and work with engineering teams to make them
happenRequirementsAt Bulb, we want to hire self-starters who are
interested in learning new things and are comfortable working in a
changing environment.Here are some of the things we think will be
valuable, but we're also open-minded.* You're a self-starter who
enjoys problem solving* You have excellent communication and
writing skills* You love to learn and continuously seek
opportunities for personal development* You're comfortable with
numbers and learning new technology* You're confident with data
analysis and using data to drive you decision-making* You have as
least one year of experience in data analytics or customer
supportBonus points* Strong proficiency in speaking Spanish*
Experience working for a startup* Web design or coding
skillsBenefits* Be part of a fast growing technology startup and
help shape the future of energy in Texas* Competitive salary and
quarterly bonuses with share options- Paid maternity/paternity
leave- Health, dental, and vision insurance* 20 days paid time off
per year & 11 paid holidays* Collaborative, flexible and friendly
environmentBulb cares deeply about helping the technology and
energy industries become a more inclusive and diverse place and we
work hard to lead by example.
Keywords: Bulb UK, Austin , Customer Operations Specialist - Austin, TX, Other , Austin, Texas
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