Exception Handling Specialist
Company: Clinical Pathology Laboratories, Inc.
Location: Austin
Posted on: January 11, 2021
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Job Description:
Job Functions, Duties, Responsibilities and Position
Qualifications:Position Summary: Responsible for troubleshooting
and solving issues for the laboratory. The Exception Handling
position is responsible for problem solving issues such as sample
integrity, volume, test clarification, patient name discrepancies
and/or questionable results. This position serves as a resource for
specimen and testing information to both clients and/or CPL remote
locations. This position also serves as a resource for specimen
handling information and as a problem solver for resolution of
specimen handling issues for the SW Division and all divisions of
Sonic Healthcare USA (SHUSA). The Exception Handling Specialist I
adheres to departmental policies and procedures to include
department programs, quality improvement and safety and must
project a professional image through telephone communication to
clients and/or CPL remote locations and SHUSA divisions.Principal
Responsibilities:* Utilizes technical skills and abilities to
effectively direct the handling and processing of specimens.*
Follows laboratory procedures in resolving problems.* Correctly
identifies the problem and resolves the issue internally if
possible.* Resolves the issue by using resources in other
departments within CPL.* Must be familiar with the appropriate
protocol for ordering, crediting, noting out and canceling tests in
the Laboratory Information System (LIS).* Provides a link between
the technical sections of CPL and customer service and/or CPL
remote locations.* Must be familiar with current work lists and how
to track all ordered tests analyzed.* Must be familiar with test
requesting, labeling, specimen storage and retrieval, how to track
all specimens received for testing.* Provides specimen
requirements, reference ranges and information on specimen
stability.* Document all communication for appropriate follow-up.*
Receives and initiates communication from/to customer service/CPL
remote locations to discuss resolution of problems.* Follows all
compliance policies.* Determines specimen acceptability, consulting
technical staff and/or pathologists as needed.* Utilizes job
knowledge, judgment, and problem solving skills to ensure quality*
Follows laboratory procedures for specimen processing.* Understands
and follows all safety, infection control and OSHA Blood Borne
Pathogen guidelines.* Correctly identifies proper tubes,
containers, transport media and storage temperature for each test
type.* Determines specimen acceptability, consulting specimen
requirements in the Laboratory Information System.* Utilizes
appropriate resources to answer inquiries for basic customer
related issues.* Communicates effectively with both internal and
external clients to notify them of specimen handling issues. *
Effectively utilizes departmental resources* Demonstrates
efficiency by performing procedures rapidly and determining
priority. Strives to advise and assist staff to achieve high levels
of productivity.* Utilizes unstructured time constructively.*
Utilizes personal and professional skills to promote client
relations.* Communicates with laboratory staff and its clients to
ensure quality patient care.* Maintains and supports a service
oriented relationship with its customers.* Respects and maintains
the confidentiality of information relative to clients and
patients.* Responsible for the maintaining a positive work
environment.* Enthusiastically performs miscellaneous duties with
completion in a designated time frame.Scope: Promotes quality
client/patient relations and creates supportive climate by serving
as a role model. Respect and maintains the confidentiality of
information relative to the laboratory. Adheres to laboratory
policies and regulations. Works with minimal direction, consults
with technologists, supervisors and/or pathologists as needed.
Operates general laboratory equipment, "including but not limited
to: telephones, computers, centrifuges and front end automation
equipment". Effectively communicates via written, verbal,
face-to-face, telephone and computer methods.This role will have
routine access to Protected Health Information (PHI). Employees
will be trained on reasonable safeguards and are expected to
maintain strict confidentiality, as well as abide by all applicable
privacy and security standards. Employees are expected only to
access PHI when it is required to fulfill job duties.Education:
Minimum - Medical Laboratory Technician to Medical Technologist or
equivalent.Experience: Preferred - two years of experience in a
medical laboratory.Skills: Ability to communicate effectively at
all levels within the organization and with organization's
customers. Ability to read and write in English. Ability to work
without close supervision. Ability to interact with the
organization's customers in a professional, cordial
manner.Reporting Relationship: Reports to the Microbiology
Supervisor.Physical Demands: Requires light to medium lifting and
carrying objects weighing up to 50 pounds. Requires manipulation of
tools, objects and equipment using the following physical motions:
pushing, pulling, lifting, reaching above shoulder height, grasping
with both hands, pinching with thumb and forefinger, twisting with
hand and wrist, climbing under, lifting up, lifting down and
reaching under. Routinely requires visual discrimination of color,
size, shape, and motility.Environmental Demands: Works in
temperature controlled environment. May come into contact with
contagious pathogens and hazardous chemicals. May be required to
operate fire and safety equipment or follow other safety procedures
in an emergency situation. May be required to work with time
constraints and crisis situations.Scheduled Weekly Hours:40Work
Shift:1st Shift (United States of America) Company:Clinical
Pathology Laboratories, Inc.Sonic Healthcare USA provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training.
Keywords: Clinical Pathology Laboratories, Inc., Austin , Exception Handling Specialist, Other , Austin, Texas
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