Document Specialist - Trademark ALTM (Contract)
Company: LegalZoom
Location: Austin
Posted on: January 12, 2021
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Job Description:
Document Specialist, TMPay Rate: $16/hr.Every legal document
tells a story, and every document we process here at LegalZoom
touches a customer's life in a very real way, whether it's a
document to help them start a business, protect an idea, or protect
their family. That's why our Document Processors are so critical.
We don't just rely on technology, but our specialists carefully
review each document to ensure customer information is complete so
that our customers are truly delighted by the final document they
receive.Our Document Specialists are extremely detail-oriented,
have exceptional proofreading skills, can meet tight deadlines, and
work with different legal products each day. It's all part of
helping our customers achieve their dreams.What you'll do:* Assist
Customers with inquiries via telephone and email regarding
government application requirements and order status.* Proficiently
utilize customer support tools, systems and procedures to provide
accurate, authoritative and timely support solutions that exceed
Customer expectations.* Consistently demonstrate the ability to
effectively handle difficult calls and emails.* Prepare trademark
documents ordered by LegalZoom customers.* Utilize Customer
feedback and prior occurrences to identify opportunities to
continuously improve the Customers' experience and drive efficiency
in the delivery of world-class customer support.* Ensure
operational and technical issues are communicated to management
team.* Support operations by cross-training on related jobs.* Take
direction from Leads, Assistant Managers and/or Managers as
required.Qualifications:* Exceptional written and verbal
communication skills.* Detail-oriented and results-driven.* Ability
to work with goals and quotas and excel in a high-pressure,
fast-paced environment.* Copyediting, proofreading, data entry, or
academic grading experience.* Proficiency with, and the ability to
rapidly navigate between, the following applications and systems:
Windows XP, MS Internet Explorer, Internet search engines,
including but not limited to Google & Yahoo, Microsoft Office,
including strong skills in Excel, Word, PowerPoint, & Outlook*
Self-starter who works well with or without supervision.* Team
player with excellent communication and interpersonal skills.*
Legal industry background, experience, knowledge or interest.*
Experience processing complex documents such as loan applications.*
Flexible and able to manage multiple assignments. * BA/BS Degree
preferred* 1-2 years customer support experience in a high volume
contact center, legal or service environment.
Keywords: LegalZoom, Austin , Document Specialist - Trademark ALTM (Contract), Other , Austin, Texas
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